Kimbrell's Furniture — Attraction in Sumter

I had the pleasure of receiving a call from Jasmine, a sales associate at Kimbrell’s Furniture Store in Sumter, South Carolina on Broad Street, informing me of a sale they were having. She mentioned that by asking for her specifically, I could receive an additional discount on top of the already great deals being offered. Intrigued by her friendly and helpful demeanor over the phone, I decided to pay a visit to the store and specifically ask for Jasmine upon arrival.

From the moment I met Jasmine, I was impressed by her knowledge, professionalism, and genuine kindness. She went above and beyond to assist me in finding the perfect Bluetooth Sound System, even though it was something I didn’t necessarily need. Her exceptional customer service, paired with the reasonable prices, made my shopping experience truly enjoyable and memorable.

I am beyond satisfied with my purchase and the overall service provided by Jasmine and the team at Kimbrell’s Furniture Store. I will not hesitate to return for future purchases and will enthusiastically recommend this store to all my friends and family. Thank you, Jasmine, for your outstanding assistance and for setting the bar high when it comes to treating customers with respect and care. You truly made a lasting impression, and I am grateful for the...

The sales rep and manager were super friendly and helpful. The disappointing experience was involving getting my items delivered. The sales rep informed me that she was trying to see about getting my items the same night but worse case, it would be first thing in the morning. Unfortunately, this was not the case and I coordinated taking the morning off work. I called a few times and at first, I was told deliveries don’t start until 1230 and my items should arrive within the first hour. I called again because I had work and it was already after 2:00 at that point and was told now that it will be between 12:30 and 6:00. I voiced my concern with work and my frustration and the woman didn’t apologize or seem empathetic. She just said “mm hm” and repeated that the delivery will be there between 12:30 and 6:00. Long story short, I didn’t get my delivery until after 4:00 when I was promised it was coming first thing in the morning and ended up missing a whole day of work when I was approved just the morning off. The experience AFTER they got my money was unsatisfactory and for that, I will not be shopping...

Spent an hour and 2 trips to pick a sofa. Ask the manager on the first trip how to in-house financing worked was told what to bring so I’m second trip all the documents requested spent an hour talking with the manager submitting told me for $50. As I get out my debit card calls her to say she needed to talk to her. Manager comes back over to tell me no I had to put 500. So I left the store. Calls me back and said if I could put 150 down it would be below her limit and she would go ahead and approve. I told her I would be in the next morning. Next morning person from the store calls and said she talk to her manager and they would approve it with 300 down. These are the most confusing people I’ve ever met in my life and absolutely worst customer service. They have no idea what the other person is doing. I have no idea if I’m approved if I’m not approved and for how much now because I’ve been told three...