1. We arrived hoping for a relaxing trip and were greeted by rude Rosa at the front desk reception, who told us we were confused on what room we purchased - we actually weren’t. We paid for a king bed and had been told we would receive 2 double beds due to our party’s foot handicap. Our short interaction with her rudeness left us unable to take the welcome drink and left a bad taste in our mouths from the beginning of our rare holiday together. The staff’s condescending attitude is not only uncalled for but appalling considering this is the hospitality industry and should be common sense for you all.

2. On Monday, Nov. 20th, our WiFi was out from 2am-10am, and the front desk continued to hang up on us as we asked for the problem to be addressed, as we needed to work for our respective employers. We were very appreciative of Oscar who finally fixed the WiFi. The management team then refused to comp us any fees (after staff member Tamera promised us multiple times we would receive a $100 credit), and ultimately refused to even comp a coffee. Her lies and the entire staff’s lack of apologies to us were disturbing and reflect its lack of empathy, people skills and training. We were promised the director of the hotel would call us to sort out the comp issues, but he never did. These people don’t care. They still owe us $100+ and I expect to have to dispute more charges due to this hotel’s lack of integrity.

After all this trouble, mgmt refused to comp us even a measly coffee (10 bucks a pop and way too weak) after causing us so much stress, nor did they bother to apologize - in fact, they acted like we were the ones that caused their WiFi outage. The crooked toothed coffee manager, Alexander, had zero people skills and threatened us about giving a good review and refused us a coffee even after all the stress the staff put us through. Later another bartender told us Alexander considered us ‘just another Jew looking for a freebee’. Despicable. Yet, it was the hotel who dropped the ball with no functional WiFi when my friend and I needed to work and were unable to do so.

3. Valet fee of $98 was charged to my card when we had no car. No apology from the staff about trying to scam us (Tamera) and pocket the cash.

4. Our room was in need of repair - sink was clogged and floor boards were bulging and broken. Room coffee was far from even 2 star quality. TV was out half the time and pixelated when it was working. The room phone didn’t work and the front desk continually hung up on us when we called to address items.

5. The balcony was nice, but the windows on the 12th floor and the balconies are disgusting and in desperate need of attention: Windex. The pink pads on the chairs are in desperate need of cleaning.

6. the $30 octopus from the restaurant was tough and rubbery and barely 4 inches in length.

7. the walls were paper thin, with the man in adjoining room blasting music late at night even after we made staff aware after 11pm. Nothing was done to stop it.

8. None of the hot tubs are functional and it’s been months now since they did work.

Take it from us - just don’t stay here - unless you want to deal with condescending attitudes, be discriminated against, lied to and defrauded out of money.