Saks Fifth Avenue — Local services in Bal Harbour Village

Good luck trying to speak with somebody with the slightest bit of appropriate and respectful customer service skills. First time I called I spoke with Robin, probably the most uncooperative and patronizing agent I've ever spoken on the phone with by making me feel like I was stupid for thinking they would actually have a dress "over three seasons old" because customer service had just told me the did. She proceeded to say "customer service doesn't know anything, they're some people in Ohio, and NO there is no way to find it or locate it anywhere else" "No, the dress is gone, that's it!" I've worked as a customer service rep and in hospitality, and I mean it when I say this woman is painful to talk to. Every other store will at least try to locate it somewhere else and apologize for the misinformation from customer service instead of bashing them. Due to her obvious lack of assistance and condescending comments, I had customer service try to call them this time with me on hold and now they have another agent by the name "Crystal" who now says that they actually have the dress and is ready to take my number down in case we get disconnected to make the purchase. After exchanging numbers I'm left waiting another 10 mins to never hear from her. Once I call "Crystal" she proceeds to tell me that she had only seen that the dress "appeared available on the system" but could not actually find it anywhere.... Ridiculous to be treated in such manner and waste so much time with them considering this is a high-end designer store, yet their customer service was literally the same...

The worst customer service possible. I bought Manolos, got them shipped to my house. Even though the shoes valued over $1k there was no signature service required, which sounds insane to me. Package was stolen off my front porch and this company can't take ownership of the fact that a package of that value should ALWAYS require a delivery service. When I brought it to their attention, the sales rep was 0 help. One lady I spoke to was kind and understanding, who then passed the message along to some lady in management that was extremely condescending and rude. Would have avoided a negative review altogether if this lade in particular didn't have such an attitude on the phone. I literally just wanted the shoes, I would have literally bought them again (that's how bad I wanted these shoes) but I cannot stress how rude this employee was on the phone. I'm totally aware that the theft aspect is not a Saks issue, but theres no way there's not some type of policy regarding a signature release with Fedex with this caliber of a company and the luxury brands they have. You're better off shopping at Nordstrom, Neiman's, Macy's, virtually ANY other department store if you want to receive even an ounce of quality customer service and hospitality. I'm left with no refund and no shoes. Very disappointed, spend your...

I have an apartment right across from the Bal Harbour shops. I made a big purchase at this Saks last year including the Christmas gifts for the family. The salewoman Audra entered my old address in the computer after I told her that's my old address. I understand she made a mistake but how she handled it its what my husband and I were disappointed. She sent most of the merchandise to the old address and when I sent her a message that she was sending my merchandise to the wrong address she apologize but didnt do anything to recuperate our merchandise or to give us a refund. I gave her plenty of time to give us the credit but she stop answering to our messages. We had to go to NY to make emergency shopping for Christmas since she didn't resolve the issue. Finally we went back to the store in Bal Harbour and we spoke to Silvio who promised to take care of it. After a couple of months we were finally able to get the credit thanks to his professionalism. Audra needs to get trained in customer service. It shouldn't be only about getting a commission and then ignore the customer especially when she made the mistake. We are thankful to Silvio for helping us solve this issue but the whole experience left us with a sour taste...