Willow Salon & Spa — Attraction in Tacoma

Went to the willow for over a year normally got great cuts,but for the last time the same stylist i had been seeing for quite sometime told her i just wanted to tighten up the style not too short then i already had, but for some reason she decided to totally hack the crap out of my hair to the point it would not lay flat in the back and sticks straight out because i have naturally thick dry poofy hair and she cut above the growth pattern and it's a short cut already?? So i go into get it fixed because i had a benefit to attend the same day and another stylist i asked if they could fix it instead of the woman who created the monstrosity. She was helpful yet very condescending the whole time acting liken i was over reacting about my hair being screwed(i was thinking come on i paid for this type of service?) and i was not rude just in shock and could not style my own hair due to the hack job and was very disappointed for having to use 3 times the product and took twice the amount of time to style my hair ...and how messed up it was i was just in awe how this all went so badly? ,and iam a forgiving person and go with the flow alot ,but when she said she would talk to management about a comp next time or free product to help with keeping the poof job in the back down...nope NO CALL back nothing and it's been two weeks, no sorry from the original stylist nadda...willow salon customer service is key to business i know since i am a small business owner and so is word of mouth and before this i had referred alot of people your way...not anymore i am headed to super nova...

Update!!! Brie was fantastic! After discussing my experience with the owner a second time, she offered to have one of her "level 6" artists correct my hair. My, oh my...did she deliver! Brie took her time to do a thorough consultation and together we came up with a plan to restore my hair. She utilized her creativity and skill to surpass my every expectation. She took no shortcuts and she stopped multiple times to check in and make sure I was truly happy with the progress throughout. I was crying tears of gratitude when I saw the finished result. Thank you, Brie! And THANK YOU to Jolene, the owner, for hearing my concerns and helping to correct this situation. That is true customer service!

Original review: My beautiful blonde balayage was turned into locks likely designed for Carrot Top himself by the staff at this salon. It's completely ruined. They refuse to admit it and keep saying how much better my skin tone looks. THEY RUINED MY HAIR. I now wear hats and headbands and ponytails to hide it until I can afford a fix elsewhere.

UPDATE The owner of this salon contacted me and recommended that I take this down. I went in to her business to give her a chance to correct things, after which I would consider updating my review. She waited until the place was clear and then took me to the back room, called me a plethora of names, and told me she doesn't want me as a customer. Solid, lady. No worries, there.

PLEASE, PLEASE, PLEASE DON'T LET THEM RUIN YOUR HAIR, TOO. RUN -...

I went in for a balayage/Sombre and left not only disappointed, but hurt. My hair was healthy and felt great before I went in and now it not only looks crazy but feels coarse and my scalp is burning. I went to a consultation before the service and had a long conversation with the stylist (Mandy) a week before my service. I informed her I was allergic to the Kevin Murphy line and had a reaction to it before and she used it anyway. I even mentioned to her my scalp was burning while she washing my hair and she said “well I used the conditioner and you seemed fine.” so she went ahead and used the shampoo too. Mandy was nice in the beginning until my hair came out and I was dissatisfied. She was rough and harsh to my head and hair; digging her nails into my scalp and refusing to use a comb or tool of any kind to de tangle my hair even after I said she was hurting me. She laughed and said “I told you I wasn’t nice.” She used her fingers and ripped through my hair as fast as she could. As a licensed cosmetologist myself I have never seen or experienced anything like this in my 10 years of practice. Why would anyone deliberately cause harm to another person who is paying you for a service? I now have to go see a physician to look at my scalp....