Claire's — Attraction in Tallahassee

This place is horrible. I got my second ear piercing September 4th, 2022. From the day I received the piercings something in both ears didn’t feel right & it seemed to pinch both my ears. I couldn’t remove the back of one of my earrings as of todays date Nov 4th, 2022. Well after going to Claire’s today & explaining I went there got my ears pierced and I can’t remove the jewelry. The rude lady stated she couldn’t touch my ear. I said when I was in here September 4th one of the workers removed someone’s earring. She stated she wasn’t removing a earring I purchased at there store and mind you the piercing for the earring that’s stuck in my ear was all done in this store. Another person that works there suggested I go downstairs to a ear piercing place downstairs across from the cookie business. I went there they said the earring was stuck and put on wrong. One of there workers also stated Claire’s employees always mess up people piercings and send them downstairs. They were not able to remove it. I proceeded with going to another piercing place & the registered nurse there was able to remove it thankfully. She had to use a special tool to remove my earring. I decided to leave a review because Claire’s doesn’t need to have rights to pierce ears period. How can you not remove a earring that was put in the wrong way the first time at your establishment? Please someone make that make sense to me? And then my earrings weren’t installed properly in the beginning which caused severe pain, swelling, and discomfort. Management needs to stop non professionals from piercing ears because they don’t know what they’re doing and they’re very racist against certain color people. I will be contacting corporate & consulting with...

I got a helix piercing done on both ears in December of 2019. I picked the jewelry that I wanted my ears to be pierced with and the lady kept leaving and coming back, pointing to the wrong earrings. I kept showing her which ones I wanted and she kept confirming the wrong pairs. She pierced one ear (with a piercing gun) and the pain wasn’t awful. She took a step back and looked and said she had pierced it with the wrong earring. She asked if I wanted to switch it to the other one that I originally wanted and I told her “yes” since I was going to pay $90 for the piercing. She pierced the other ear and it was alright. Then she ripped out the other earring and pierced it with the gun a second time and it almost brought me to tears. Both piercings got badly infected, especially the ear that got done twice. The healing process was absolutely horrendous and I had a very difficult time sleeping. I do not recommend going to Claire’s. They are very unprofessional and have no idea what they’re doing. Never get a piercing done with a gun because it will shatter your cartilage. Not to mention, whenever I took the earrings out for the first time, both earrings broke and the balls fell off of the earring post with the diamonds falling out. Very cheap, poor quality. I called and asked if there was a warranty or any way I could get a refund and they were extremely rude, disrespectful, and...

As a frequent customer of Claire's in Governors Square Mall, I have never experienced poor customer service until today. Around 3:00PM the manager on duty was very rude and unprofessional. I sat in a chair waiting for my fiancée and her sister to finish shopping; additionally, a couple minutes past and the manager approached me in a very hostile manner telling me to get out of the chair. After she yelled at me, I asked for the manager and she told me that she was the manager. As management, you are supposed to lead your team and provide an excellent customer experience. I can only imagine how the associates are allowed to treat a paying customer if this is the type of unprofessionalism coming from their manager on duty. The level of disrespect was very intolerable to the point I just left the store and advised my family not to make any purchases. I will not shop at this location anymore due to the lack of customer service and...