I came in one afternoon after doing some shopping at the mall ordered a cheesesteak and it was all wrong ordered Cajun fries and was charged for the Cajun seasoning when it clearly says free on the menu when I asked about it I was told that a lady named Nancy said that we have to charge for the seasoning then I spoke with a young lady named Tiffany who already looked frazzled as it was having to do everything all at once with no help but I asked her if this location was corporate or a chain she stated she did not know as she was fairly new but asked another gentleman named will the question and he was snappy at her and me stating it’s corporate then proceeded to give her an attitude about the charging of Cajun seasoning once again it states free on the menu I said I wasn’t going to come back again but because of this young lady I decided to give it another shot well I did and this particular day it was her another girl and two gentleman one being the same one from the previous experience they were talking about breaks and when she would go they worked it out but as I am waiting for my food and the young lady I’m assuming went on break the two gentleman begin saying how they were going to write her up for going on break when they both clearly stated to her she could go if this is how this particular store treats customers and their employees then this is not professional at all and I will be making a complaint to corporate about these two individuals both times I have came to this store this young lady is running around trying to do everything at once and she should not be...
Read moreOn 04/14/2015 myself and a coworker went here to order their bacon fries and their ultimate fries. Needless to say they were prepared horribly the first time and they were not busy with customers at all. Before they changed their staff they were great but lately the last three times we have gone here the food has been terrible. The only reason we continued to go there was because we thought the food would get better but we were sadly mistaken. After being pissed off for a minute I told my coworker that I was going to take my fries back and that I was tired of paying for food that was just thrown together. Plus she didn't even get the fries she ordered. She ordered bacon and cheese fries and got just cheese fries. It's truly sad how customer service has changed over the years. People do not care anymore how they prepare your food. This was our last time eating at this establishment!!!! When we returned to complain about our orders they replaced them with no problem but had they just done that the first time we wouldn't...
Read moreI recently visited Charley's Cheesesteaks and had a delightful meal. The staff was friendly and efficient, making the ordering process smooth. I opted for their classic Philly Cheesesteak, and it did not disappoint. The meat was tender and flavorful, complemented perfectly by the fresh vegetables and melted cheese. The toasted roll added a satisfying crunch to each bite. I also tried their seasoned fries, which were crispy and well-seasoned, enhancing the overall meal. The ambiance was comfortable, providing a pleasant environment to enjoy my food. I highly recommend Charley's Cheesesteaks to anyone craving a delicious and...
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