Stereo Sales — Attraction in Tallahassee

My first encounter with Stereo Sales started with a trip to the Ford dealer. My fuel pump burnt out and they disconnected my after market sound system because it was being powered by the BCM fuse. They didn't want to hook it back up because the power source being the BCM fuse is what shorted my fuel pump.. in a 2016 vehicle.

Stereo Sales charged me $130 to run a new power supply, parts and labor. The work was quick and efficient.

About two weeks or do after that, the digital signal procezsor, a JL fix 82, stopped working. An employee from stereo sales told me it would.be $300 for the part and $75 for labor over the phone. I authorized it. I then went to the store to pick up my car and was told $350 for the part and $75 for the labor. I was called a liar when I said I was told $300 on the phone. Then I found out that stereo sales actually installed the system back when the previous owner of my car.

So now I learn that I was charged $130 to fix a problem Stereo Sales created... That also caused my fuel pump to die. Admittedly I got angry at this point and raised my voice, but ultimately told them to remove the replacement part after I was called a liar.

I paid for the labor since they did have to do work.

I called several days later and came to an agreement. I would pay nothing more labor but would pay $300 for the part if they wanted to keep my business. The owner agreed. He said he would have to calibrate it though to make it sound right.

I said no, I'm not paying any more than I already have. The system, upon completion sounded like reverb instead of bass, and my highs and mids sounded tinny and had 0 soul to them. I thought my front six speakers were blown.

I returned to stereo sales. They agreed to calibrate the digital signal processor because I thought the speakers were blown out.

After nearly an hour, my system sounded better but still the front speakers sound hollow and empty. They barely work. The bass still sounds more like noise than actual musical notes. The system used to sound like a choir of angels. Now it sounds like something at a low budget car show.

I haven't taken it back to Stereo Sales yet because I refuse to give them anymore money to fix a problem that should have been done right the first time. Even if that means going an hour and a half away to find...

Awesome upgrade! I went for what I thought was going to be a quick speaker and subwoofer swap, turns out I had more troubles than I knew. I explained to the technician (Todd), that I had a couple of blown speakers and that I would like them changed out. I was offered varying prices, but ultimately I wanted my system to sound really clean and crisp. We had agreed on a price and they got to work, turns out my amplifier had a couple of blown channels and had to be swapped out, this of course changed everything. I have a 2004 Toyota 4 runner that had a JBL Synthesis system, before it blew it sounded what I thought was really good, until I heard the new system that Stereo Sales installed. They had to pretty much change out the entire system. The technician (Todd), that worked with me, made sure that he explained everything that he was doing along the way as well as different options. This goes a very long way in my book, He even showed me how the new stereo operates and the settings that could be done. I did'nt even know but as a bonus I was surprised with a handsfree bluetooth setup that works beautifully. What I really appreciate is how hard they tried to get the system that I had to actually work and that they explained that I would never sound as good as I wanted it to with the problems that it had. I got what I feel was a very nice and great sounding system....

I have came here about two years ago looking for a full focal system. Decided to have another audio shop in town install it two years ago due to the lack of customer service here at that time. Tonight, I walked in looking for a Mosconi Aerospace and the owner kept insisting JL audio. I’ve spent hours upon hours researching and looking into Hi-Fi equipment. I know what I want. He wanted to sell me JL audio because they have the equipment for it and it is a plug and play system. It wouldn’t take long for them to tune it and charge for the full tuning labor. I asked them about Focals DSP, they went back to JL audio. I can’t trust a shop to do a proper install when all they want to do is take an easy way out. I know it’ll cost more for a Mosconi DSP, and to tune it properly. They didn’t want to do that. Was prepared to spend another 3500 dollars on my system for a new head unit and DSP they just lost out on that sale. Poor customer service. Feels like snake oil everytime I come in here. I’ll have another audio shop do the work. Thank you...