Massey Services Pest Control — Attraction in Tampa

If I were to use a single word to describe how I feel about this company right now, I would use the word, "disappointed." If I were to extend that to two words, I would select, "violated" or better yet cheated.

As many know, the world has changed so much whereas we all have become accustom to having all the these gadgets and modern technology. I am no exception. I have a 360 degree view of my property at all times, which oh by the way......records everything, and I have a camera door bell device, that does the same.

The other day, my wife and I stepped out to run some errands. Needless to say, my lawn service tech came by to render his monthly service.They ran the door bell as they normally do, and I was alerted via my cell phone that there was some sort of activity at my front door. When notified, I accessed my device remotely and saw that it was my servicing tech. Because I was a passenger that day, I decided to continue to watch and monitor services being rendered, and to my surprise.....I witness services being rendered to my front yard, and nothing being done to my back yard which is a pretty big part of my property. They just by passed it, entirely. I was shocked as I felt ripped off, especially when I got home and there was an invoice for the entire service visit.

The very next business day, I called their main office to express my concerns. I was transferred to their General Manager. When connected, I explained my situation to the Manager and I was shocked to hear the response render by this person. There were excuses after excuses. If I had the time, I would share them with you. Offensive was that this person eluded that I was not being truthful as he never had a complaint from me before about this practice. After hearing that, I told him that my property was monitored via video 24/7 and that he was more then welcome to view it for himself. As it appears, after he heard that, his whole tone changed. After going back and forth with this person, we agreed on him investigating the situation further, rescheduling another visit, and having his servicing manager reach back out to me to schedule another visit (Re-do) and at this point, they would reveal any corrective actions taken to ensure this never happens again.

Needless to say, to this moment, I have NOT received a single call nor do I know if they ever came back out. I did however see a charge for their monthly services on my Credit Card in the full amount. One other thing worth mentioning, while in discussion with their manager, I expressed perhaps switching my services to another company, and was shocked to hear him say that it only happened once and that he doesn't understand why I would considered that option. Are you kidding me? "It only happened once". What should I do, wait for this to happen a few more times? So tell me this, how many more times should I wait for before cancelling my services?

My only point here.....if it happened to me, my question to you is...has it happened to you? If I had the time to view my video system to research how many times it has happened to...

I signed up just over a year ago and was up sold to their monthly program. I had just replaced my yard and was trying to protect my investment.

This has been a terrible experience working with this company, and the customer service locally is a joke.

I have dogs and have family that brings dogs down on the weekend and have repeatedly asked since day one for them to call ahead before they come to spray the yard. Over the past year this has happened three times, the rest of the time just showed up. Recently somebody came to do the yard and I was not in town and I caught them on my doorbell cam and they were here a total of about five minutes so either way they were wrong. Either they didn't spray and charged me or they did spray and my dogs were loose in the yard. They have a doggie door.

There is always an excuse like too much water or too little water and yet I am following their recommendations to the Tee. Last time that somebody showed up and did not do anything I wanted to show them that my backyard was dying. Obviously that was the time that he did not spray or you would've noticed that half of it was dead. I called in and didn't see anybody for another month.

I was having trouble with a palm tree dying and so I called them out and all they tried to do was upsell me on a palm tree care plan and kept saying that it may not work but it's our best chance. If it doesn't work and I lose the trees that's on me and I still have to pay them. I asked the salesman that came out what he thought about the condition of the trees and his quote was "I'm not arborist but". Why wouldn't they send an arborist out or somebody that knows what they're talking about?????

Overall I feel like I wasted a lot of money on this company and went to them due to reputation. That is why I am writing this review because I don't want other people to make the same mistake I did and deal with a company that really does not care about their customers at all. They have plenty of excuses but...

I wasn't going to leave a review but I was just sent a letter threatening to send me to collections after I cancelled services many months after prepaying for 1 year of lawn care treatments.

During that year, I received a sub par level of service that never controlled weeds in my yard, nor met the expectations I was given in terms of quality. After removing my form of payment from the online portal and calling my experience a loss, they continued applications without contacting me.

When I saw the application was done, I called and asked they not return again, as their additional, unauthorized service involved adding fertilizer over the recent fertilizer my new company applied. This resulted in damage to my lawn through nitrogen burning. I've spoken to their customer service department multiple times and nobody reached out to make things right.

The $55 they now plan to send me to collections for, hopefully through this review that it prompted, will cost them more than that. Massey, make this right. You failed to ensure quality work and you never reached out after I contacted you with my complaint. It's not my job to follow up with you. It's yours to follow up with me.

Your only follow ups to date were bills, and most recently, a threat to send me to collections. I hope this serves as a warning to anyone considering using your service, and to you, when you consider how you treat unsatisfied customers.

It's worth noting the person who "penned" this letter has never reached out to me, not once. A curious response to someone who prepaid almost $700 and cancelled service once the year was up. I'd expect someone to ask, "Why did he cancel?".

I recommend any local provider...