GameStop — Attraction in Taylor

I usually don't have big problems with gamestop, and to preface this comment, I will continue doing business with the company, just not at this branch ever again.

I called ahead for a game, as the drive was quite a bit away. Once I got to the desk, they told me that the gane I was talking about didnt exist. I insisted it did, and gave them the title 2 more times. They remained skeptical, but eventually found the game in the drawer.

While in the process of picking it up, I was bringing back a couple other games I had tried pre owned, and decided against keeping them after 2 days. The woman at the counter gave me a hard time about me not liking the games, to shortly after finding that she had never played or heard of the games. I'm not sure what the issue was, and why she was suggesting I should keep them, but she did eventually return them.

The same woman then questioned if I was intereated in KH3, and proceeded to give me information. She stated that the game there came with a preorder bonus, but that square enix offered only a keychain for their bonus, stating the reason they weren't was due to the statues being damaged in delivery.

While on the topic, she also informed me that FF7 Remake was confirmed and cancelled by square creators. I was very disappointed in the news, but agreed to put in a preorder for KH3 and move on with my day.

The problem with this long story being, she was absolutely wrong on every account. The game I said existed did exist. KH3 preorders through square enix directly DOES give not one, but 3 figures, a pin, a steel bookcase and an artbook. FF7 Remake was NEVER cancelled by creators, at best, I can only find fan theories based on bumps in production of the game stated to just put the game at a later release date (most likely years).

I don't think this was all intentional. Moreso, I think it was based on ignorance and not being skeptical of heresay (ironic, considering they didn't believe that a game existed that was in their database until they found it in the drawer). I don't think it was for me to buy the gane through them, as they don't get a cut of that as far as I know.

TL;DR: At least 2 of the workers are incompetent on looking up a game, and one is ignorant on the matters of video game news, speaking complete nonsense based on either heresay or out of ignorance. Again, I will buy from gamestop, just...

I bought a pre-owned PS4 online as a Christmas gift for my boyfriend. Let's put it this way and say, I will Never by a pre-owned system again. I brought the defective PS4 console I purchased to the Gamestop on Telegraph in Taylor and was assisted by the two employees Johnny and DeShone on the day after Christmas. Being the only two employees and everyone anxious and excited with Christmas $ in hand, the store kept going from empty to full.. Needless to say both Johnny and DeShone managed to handle business volume like pros and called 2 different higher ups to figure out how to help me get full credit back for the faulty console I purchased.. Even though it was no fault to that particular store. Both Johnny and DeShone both kept up a positive, helpful attitude even when super busy and helped me bring the Christmas magic with a new...

I'm a long time customer, who has been shopping at gamestop for years. Well the staff is friendly, but if you're a gamer like me and have a power up rewards card, be careful. I traded in about $165 worth of stuff after the 50% trade in bonus, i renewed my pro card for the extra 10% and pre-ordered a game. Well i never got the points for the trade ins or anything else, as i came in awhile later and got that new ghost recon game on relase day.

Gold edition, $100, no points for that either, the only thing showing up on my account is the another game i purchased down the road. So if my problem can't get fixed, then one star for this place, if it gets fixed, i'll change this review. So be careful when dealing with...