Planet Fitness — Attraction in Temple City

I am extremely disappointed with my experience at Planet Fitness today. The general manager assistant failed to address my problem effectively. While I understand and respect the gym's policies and guidelines, but as a customer, I did not feel any assistance from him.

Here is the background: My girlfriend is the owner of a black card membership, and I am her bring-in guest. Unfortunately, due to medical concerns, she had to travel outside the US for six months. According to the gym's policy, if she is unable to attend, I am not allowed to use the facilities. However, I have continued to pay $25 per month without being able to utilize the gym myself.

My request was simple: How could we resolve this situation? The general manager assistant, Tony, repeatedly suggested that I cancel the existing membership and apply for a new one in my own name. This was the only solution he offered. However, taking this route would require me to repay the membership fee of $49, as well as a cancellation fee of $58, while my girlfriend's previous membership fee of $49 would essentially go to waste.

I was highly dissatisfied with this proposed course of action, but the general manager assistant failed to provide any alternative solutions or attempt to reassure me. Despite I inquiried about other possible options, he remained silent and ignored me, seemingly intent on canceling my membership quickly and closing my case.

In the end, I had no choice but to cancel my girlfriend's membership (Otherwise, I cannot use gym but also have to pay $25 monthly until 2024, why??), paying a cancellation fee of $58. However, upon researching online after the fact, I discovered that Planet Fitness actually offers the ability to freeze or pause memberships under certain circumstances (for up to 12 months) – a fact that the general manager DIDN'T bring up this possible solution during our conversation. Instead, his sole suggestion was to cancel the existing membership.

Essentially, this is the story of how I felt disrespected and unsupported by the general manager. As a customer, when faced with issues, all I expect is assistance and viable solutions. Even if a satisfactory resolution cannot be achieved, feeling supported by the team would have made a significant difference. By ruining this relationship, Planet Fitness stands to LOSE not only my business but also potential referrals from my friends. "Customer Comes First" should be the foremost philosophy of a successful company, but unfortunately, I did not experience it here.

To conclude, I do not mean to insult Planet Fitness, but I strongly believe that the general manager assistant, Tony, needs to undergo proper training on how to work with customers...

This is one of the best planet fitness I've been too. It's the combination of the hard working staffs and the gym goers. The gym is very clean and the layout of it is nice.

The staffs are hard working and friendly. When the machines go down or the padding gets ripped they get quickly fixed or replaced. It's not like other places where the machines are down for days to weeks.

The guys bathrooms is clean as well as I can tell it gets maintained often. The only bad time is when someone is doing a really bad number 2 while someone is steaming up the bathroom due to taking a shower. That's when I wish there was real ventilation in there but I usually run out within a minute so I don't mind.

Honestly I go out of my way to go to this specific gym because the one next to my apartment is really dirty. The gym goers and the staff don't maintain it.

There are some people who just sit and use their phones for a long time but that's all gyms. It's just a human thing not a gym thing. Usually they get off after 10-15 minutes.

They have underground parking. Plenty of parking. Or you can just park on the side street where it's always empty. The outside parking is shared with other businesses so it's always going to be crowded.

I'm going to miss this gym a whole lot because I'm moving now but I'll definitely visit if I'm ever around the area and need to gym. Thank you to all the hard working...

Would like to ask question. I m a single club member at PF alhambra. Just read they posted on the wall that tomorrow wednesday 31st May they are going to be closed until 7PM for some renovation or something and listed PF temple city on the poster. Does it mean we can use temple city PF for tomorrow morning?

UPDATE AND SINCERE SHOUT OUT TO TEAM PF TEMPLE CITY:

I went to pf temple city this morning around 9am and to compare with alhambra one: pf temple city is much cleaner. All the members are much more tidy. And best of all, nobody was wasting time occupying any single machine or bench like some in pf alhambra. I can say the members here are more respectful. And i do believe that building good gym culture is also part of club team efforts. And i can see team pf temple city are so diligent in continous cleaning. FOUR THUMBS UP. Keep it...