AT&T Store — Local services in Temple City

Dear AT&T Leaders, I am a former employee of AT&T（Mywireless） store. During my time with the company, I was subjected to severe workplace bullying, managerial negligence, and was coerced by a certain district manager, Ms. He, into carrying out actions that I firmly believe violated company policy, ethical standards, and potentially consumer protection laws. I am submitting this formal complaint to request a thorough investigation into these matters. Firstly, Ms. He consistently created a hostile work environment through verbal harassment, public humiliation, and discriminatory treatment. Her oppressive management style negatively impacted not only my mental well-being but also the morale of the store team. More alarmingly, Ms. He explicitly instructed me to add activation fees and device insurance to customer accounts without their knowledge or consent, solely to boost performance metrics. When I voiced concerns about the unethical and potentially illegal nature of these directives, I was met with threats—such as reduced working hours, loss of bonuses, and negative performance evaluations. These actions represent a serious violation of AT&T’s code of conduct and may also constitute breaches of professional ethics and consumer rights. No employee should be placed in a position where they must choose between maintaining their integrity and keeping their job. I respectfully urge AT&T to conduct an independent investigation into these incidents and take appropriate action regarding Ms. He’s conduct. If no steps are taken, I reserve the right to escalate this matter to the appropriate regulatory authorities and pursue...

Store Manager Wilson is outstanding. He helped resolve a very critical PR situation where one of the staff William behaved poorly to an elderly customer. The staff person, whether intentionally or not, seemed to be more concerned with making a sale than caring about what is best for a AT&T customer. This customer was my mother who was elderly and it seemed like this staff person was taking advantage of elderly. Fortunately the store manager Wilson resolved the situation by caring about customers and putting that ahead of making a sale. Perhaps staff William lacks maturity and just needs to learn that customer care is first always. This review could have gone the other way but the store manager Wilson gets top marks and reassured that my mother gets what is best for her. She still got her phone, and it just required someone who communicated honestly and completely and wouldn't hurt to show some customer...

We have been coming to this location for many years for upgrades with different representatives helping us. No matter the representative, we have always had the best customer service ever with less issues with our upgrades and purchases. William was great and informed us well of accessory promotions and upgrades. I would definitely come back here. Khanh was even extremely helpful by providing us information over the phone that helped us determine which location to get our upgrade. Their location seemed to be well stocked in inventory versus other locations. As soon as we came in Khanh greeted us and remembered us over the phone. I was impressed at how fast our service was compared to other locations. Which is still the reason why we keep coming to this location. They have their staff well trained and very helpful. Thank you to the ATT Temple City team...