H-E-B — Attraction in Texas City

I’d like to report a very disappointing experience I had during a curbside pickup at the Palmer H‑E‑B in Texas City

The employee who assisted me, Laylee, was extremely rude and dismissive. She made no effort to provide even basic courtesy or professionalism. I was taken aback by her attitude.

Afterward, I asked another employee for the name of the person who had helped me, and I was intentionally given a false name. I called the store and spoke with the manager, Andrew, who initially told me the employee’s name was “Miranda.” However, he followed up later to let me know that I had been lied to, and that the employee was actually Laylee.

While I appreciate Andrew calling me back and correcting the information, this situation was unacceptable from start to finish. The rudeness, followed by the dishonesty, left me feeling disrespected and frustrated.

I’m sharing this not to be negative, but because I believe in accountability and because I know H‑E‑B typically provides great service. I hope this is addressed internally, and that better training and expectations are put in place for future curbside interactions.

Thank you for your...

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