Front Range Appliance — Attraction in Thornton

bought a "reconditioned" fridge on 4.21.14, that broke down almost immediately, lost $200 worth of food, got another that broke and lost more food. Found an add of his on Craigslist for refrigerators, said "All has been tested by our master technician and comes with our free reliable warranty." I went to their store, Rich, the owner said, some are marked that the ice/water doesn't work and some are not. I picked one out for $375 that wasn't marked defective. setup delivery for that afternoon from 2-4, no call no show until 5:30pm same day. Delivery crew was unprofessional and showed no respect for my hardwood floors and cracked and scratched them. I hooked up the water feed and it none of the water/ice dispensing systems worked. Called they said they don't cover it and that it was never checked, that's why it wasn't marked defective even though it was. Then after we restocked the fridge a few days after delivery it quit working and we lost about $200 worth of items. They came out for a service call and said both of it's circuit boards broke and instead of fixing it they want me to pick out another unit to swap for. Went back in, picked out another unit. Delivery crew was still dissappointingly unprofessional. This one the water/ice dispenser works, but had an old/bad filter. After restocking the fridge again, it stopped working and I lost another $200 of items. Came out for service call, said cold controls went bad, then he came back with the wrong replacement parts, then he came back and replaced the right ones. Then it stopped working again. Sent out a different technician who said it was the fan and replaced that. Now the fridge is working but the fan must not be on right because it runs all the time and it vibrates loud enough to hear over my tv in the other room and even in our bedroom, Rich, the owner didn't want to fix it because it was just loud, he said it is working. Regardless I got him to agree it was not working properly and setup another service call for him. Setup for yesterday 6/27/14 and told him I will be working but my wife will be there. He called me while I was working, I couldn't answer, so he left without doing the service call. I called him back and he said he left the area because I didn't answer and said he would not be coming today and we will have to reschedule. I have spent over $800 in total since April, countless hours of frustration, scheduling, and having to eat out for more money because we can't trust the products/services he sells. I have spent enough to buy brand new fridge, yet what I do have is an appliance that seems to be running but...

BEWARE: Consumer Fraud I should have know better than to buy a used appliance. Anyway,... Had an older Kenmoore black, stackable front loader washer and dryer. The dryer broke and I figured before I pay a few hundred dollars for repair, I might just peek on Craigslist. Low and behold found EXACTLY the identical one for $200 used from this company: "Mattress and Appliance Center"in Thornton, CO. Perfect! Had appliance delivered, installed it myself and... unit was not working. Ok... happens, called back, was told I had to put it back out curbside, they'd pick it up and repair it. That took almost another two weeks. Brought it back, worked one day and same thing. This time the owner Rich comes to my house, we lift the unit back onto the floor. He replaces the motor AGAIN. Next day, unit not working again. They want me to pull it back out for pick up and repair. I said ABSOLUTELY not! I suggested to replace it with a different unit, no matter what color and brand that WORKS. Several days later they bring me a dryer that is not stackable and hence completely useless for the space I have. Since the owner Rich was at my house he knew there is no way to install a non-stackable unit. At this point I am losing my cool and send the driver back, call the store and voice my opinion in possibly not the friendliest tone. Now nearly two months without a dryer and going to a laundromat . I gave them the opportunity to refund my money for a unit they clearly are incapable of making work. Heck, I would have even accepted a brand new unit with and extra charge had they had the business sense to suggest it. All in all, it's a used appliance. Things can go wrong. HOWEVER, the complete lack and disrespect to customer service and the timeline involved in this process is unacceptable. In the end I was told they would no longer deal with me. Apparently, I was too abrasive over the phone... after struggling with them for two months, that I would need to bring the dryer in, if I want it repaired. Again, I asked for a refund and was denied.

UNETHICAL THIEVES

Nest step: Better Business Bureau and Colorado Attorney General Consumer...

Appliances are trash. Bought online went to pick it up and asked if we can test it before I take it, it did not work. Everything looked dirty in the store. Prices seem mostly reasonable if you test it first and find one that works. Took several days to get refunded.

My recommendation is to go to the best buy outlet and buy new scratch and dent units. They still have the factory warranty and do not require cleaning.

**response to business’s reply- Yes thank you for letting me plug in the item and test it, seems pretty standard when buying a used item. If you remember you wanted me to just take it or if I wanted to test it I would have to come back in an hour… so I went to lunch and came back. Nothing about this was convenient. Buy an extension cord if the only outlet is in the back room.

I was still willing to take the broken item because the price was cheap enough to get it repaired. You refused to let me take it after you researched it and realized it was underpriced. Therefore I believe you are a scammer by failing to release the item I purchased and stating my only option was a refund. I was also a very reasonable customer. I was not mad when it didn’t work or that I had to wait over an hour. It’s 2023, it does not take 3 days to issue a refund. The day you told me I cannot have the item and that I would be refunded should have been the day you initiated the refund. I paid through PayPal online and used the buyer protection they offer to get my money back on day 3 after not seeing a refund. Your business did NOT initiate the refund, I opened a claim on day 3 after not getting one.

Thank you for your reply, I’m glad to see you still care about your business reputation. I try to support small businesses when I can. My honest recommendations are to actually test and clean the items in your showroom or advertise them as non working. Also invest in a 220v extension cord so customers can test the items you are selling. All your bad reviews say the same thing, dirty and not working appliances. Hope this honest feedback helps your business...