The Centurion Lounge — Attraction in Tinicum Township

Been a platinum card holder for years. Travel for work and pleasure all over. Just last week I was in 3 other lounges why traveling for a week. Unfortunately my recent experiences at some Centurion lounges have made it difficult justifying my membership.

In Atalanta there was a staff member that stated, Fox News must be kept on even if it's hard to see cause it's the real news.

Then today in Philly, I had a short window of time to stop in the lounge and grab some food and use the restroom. However an employee named Mike would not let me enter, stated he needed the seat number and when I purchased my ticket I did not select a specific seat.

He acknowledged a few things in our conversation, first I was an active Platinum card holder and as also on an additional business account. I was also in transit having flown in from another city, and finally I had the full price ticket receipt in email format with my full name, the flight number and date and time all matching my ticket. However the seat was not assigned. Lastly he agreed with me and acknowledged that the lounge was very slow, and knew I only had 30 mins tops.

But despite it all, he was unable able to use discretion and understanding to get me into the lounge. The next things he said then became more offensive, saying "I can let you have some water" and that there's are other places for food in the airport, as if I was completely unaware of what is in any airport or as if it was my first time flying. He proceeded to explain that I could go have my ticket printed, but I needed to go to the gate to do so, the lounge is in terminal A and my gate was terminal F, is was far. He also acknowledged that mostly likely there would not be an agent at the gate yet either.

This was very unfortunate. I was completely understanding about needing to show I had a flight and felt that by showing him my full paid ticket he would understand. Felt like I was meeting him halfway and he was finding reason to not let me in, but why? It was extremely obvious I had a ticket. Even the guests behind me seemed confused at one point why I was getting so much resistance. There is such a thing as unconscious bias, and this felt like that.

I hate debating in front of other guests and was obviously getting no where with him cause his mind was made up.

You have $700 a year to have a place to quickly stop over on long journeys. This experience felt very unjustified on his part. I still am shocked even thinking about it, why? What was it about me? I was not rude, I never raised me voice. I was polite and respectful and acknowledged him and what he needed but still he said no to me. It just did not add up.

Having called Amex right away, I learned after this that you should always have for a manager. The representative on the phone said Mike absolutely could have used his discretion to allow me in and found it unreasonable why he would not. So my take again, call Amex while in front of a difficult greeter or ask to speak with a manager. Or get a Venture C card which I also have, they are starting to open tons of new lounges across the US. Best of luck to...

Dear Centurion Lounge Team,

I am writing to share feedback regarding the Centurion Lounge in Philadelphia. Having visited Centurion Lounges worldwide for over five years, this location has consistently been the most disappointing experience.

The food options rarely change and remain quite limited. Each visit typically features chicken thighs, a salad bar with the same toppings and dressings, one additional salad such as tabbouleh or farro, rice, vegetables, and Moroccan carrot soup. Unfortunately, there is no bread, no appetizers, no charcuterie board, sliders, or mini sandwiches—just the same repetitive and uninspired selections.

The desserts are also in need of serious improvement. The same crispy chocolate chip cookies, oatmeal raisin cookies, and panna cotta are offered repeatedly, and they do not reflect the high standards expected of a Centurion Lounge. A refreshed and more creative dessert program would significantly enhance the overall dining experience.

In addition, the almost-constant 45-minute wait to enter greatly diminishes the overall experience. One possible improvement could be a reservation system that allows customers to call ahead and book a 3-hour window. If a guest does not arrive within 15 minutes, their slot could be forfeited and offered to the next person on the waitlist. This would help manage demand more effectively and create a smoother guest experience.

At this point, it may be worth evaluating whether new culinary leadership is needed at the Philadelphia location, as the current offerings do not align with the level of quality and variety seen at other Centurion Lounges. I strongly encourage the culinary and operations teams to review practices at different locations, such as London and Argentina, where variety, quality, and overall management are far superior.

A refresh of both the menu and entry process would go a long way in elevating the Philadelphia lounge to the high standards that Centurion Lounges are known for.

Thank you for taking the time to review...

If I could give no stars I would. We had our two children with us, one of which has a dairy and peanut allergy, so we had picked up safe food for her on the way to the lounge. After checking in and saying we would pay the $30 for the extra person, we were told my child with allergies could not bring in outside food. We've never had an issue bringing outside food into a lounge. Food allergies are protected by ADA. We asked to speak to a manager, as we believed our card was already charged for the extra person thinking we would be met with someone that has knowledge of food allergy ADA and more understanding. Instead, we were met with a manager that instead tried to argue and made a comment about my daughter's Chick-fil-A fries being cooked in peanut oil. As parents of an allergy child, we have spent our lives keeping her safe, so we're very knowledgeable in what she can eat. Chick-fil-A fries are actually cooked in canola oil, and most people with peanut allergies have no issues consuming Chick-fil-A as the oil is refined and removes the peanut protein. We take special care in picking safe options when we are about to board a plane. It was at this point, we knew we were not dealing with a reasonable person and chose to leave. What I'm most concerned about is that my allergy child had to encounter this person. I have taught my child to speak up and advocate for herself, and perhaps this encounter taught her how nasty people can be and when to walk away. I try to teach my children about kindness and helping those that have special needs. Perhaps this manager needs some of those...