illy caffè — Restaurant in Tinicum Township

Probably one of the rudest and most uncomfortable customer service experiences I’ve ever had. I asked for a cup of hot water with my sandwich (this is common) and was given one with no lid. After something got in it I asked for another only this was a different member of staff (a manager I assume) angrily shouted “who gave you the hot water?!?” as he proceeded to conduct an angry and and aggressive pseudo investigation with all of his unlucky team members who happened to walk past as I obviously refused to divulge this information - “Did you give the water!?”. After all of that he charges me $4 for a cup of hot water. Not my favourite kind of interaction to have on a Monday morning at 7am.

After that weird and shocking display of unprofessionalism, sir, if you’re reading this I hope that Illy came to you personally to give you the raise and back rub you’re so clearly angling for.

If anyone in senior management or corporate happens to see this, please check on your staff this seems like a very toxic...

Horrible. Avoid this place unless you are okay with paying for expired food and terrible service. I was served a breakfast sandwich that was cold and had an expired, black egg and rotten avocado on it. Not only did the sandwich look horrible, it had a pungent odor, reeking of expired food. I lost my appetite after seeing this and kindly asked for a refund only to be offered an exchange and given attitude when asked for a refund and receipt to document the refund. It is a food health hazard to be serving expired food and refusing refunds for it is disgraceful. The customer service is exceptionally lacking here and Khan the cashier gave me a nasty attitude when I requested a refund for my expired sandwich. The only place you’ll be traveling to is the hospital for food poisoning if you eat here. Avoid at...

Well what can I say about this place. Everything is bad about this except the name of the cafe ! Food tastes stale . How can someone eat cold and hard croissants? No idea. People are not so friendly too! Mocha tasted like a coffee made by amateur. I didn’t taste the mocha sauce at all ! Utterly overpriced. I guess I should have walked to Dunkin’ Donuts few steps ahead and took my coffee . Please please don’t get tempted with a little fancy appearance than Dunkin’ Donuts . I have always loved illy cafe and by far the worst cafe . Please illy people or PhL airport people take some actions on this place and get...