Staples — Attraction in Torrance

You ever have a day when someone behind the desk goes the extra mile and SAVES YOUR A$$? Aaron Metzler, from this Staples store, is that man in my life today.

It all started a week or so when I had to send some dox to Big Brother. But these weren't just dox. These were Very Important Documents, and they were my wife's. I was late, they were small, I had to make copies of both sides of them in order to submit the dox and...

This morning, my Lovely Wife asks where the dox are. Where the Very Important Documents are.

You know those moments when you know you're blushing, but you don't know if everyone else in the room can tell you're blushing, and you stammer to say something while you try in your head to answer this question? Well, insert that here.

And then bolt, because you're late anyway, and while I made to it lunch on time, the whole time I was thinking where the hell are those dox.

After lunch, I drove to the Staples store.

Enter Aaron Metzler. I explained the situation, that I would be sleeping in the dog house (or maybe under the dog house) for a week if I lost these dox, and that the last place I knew I had them was here.

He looked.

No, he really looked. Like on top of the shelf, in the lost file, in some drawers, and he even called his boss to get his boss to look for them. His boss, Roberto, actually did the finding, but the kudos go to the man who saw my pain and did more than he had do, and everything he could.

Metlzer, you are The Man.

Roberto, he deserves a raise.

Thanks, Staples Torrance, for saving my ignorant...

This review only concerns the printing service center. The staff were inexperienced in using standard Windows print settings options. They were using the Windows photo viewers (instead of Photoshop or a more appropriate tool) to run the prints. This interacted in tandem with custom printer software from the printer manufacturer, and it was obvious the staff did not know how all of these systems interacted. They were unable to print simple 5x7 inch photos and wasted even more of their own paper attempting to print an 11x14. I offered to help and assist them with the printer settings, but they refused. Eventually a second representative showed up to help, but they were also unable to successfully...

Walked in to get a teacher appreciation letter on card stock. And the man that was there bald head couldn’t even print one piece for me. He said it would take an hour before anything would be complete. Remind you it’s only one paper I needed printed. The Man already seemed as if he would had an attitude and didn’t want to be there. Don’t work in customer service if you don’t know how to work with people. I love the one over on Sepulveda and Hawthorne they always make me happy there. I only came to this one because it was on the way of where I needed to be.I always have issues with...