Geek Squad — Attraction in Town of Brookfield

If you want to see how a multibillion dollar operation is going down the drain because of its hiring of lazy gen z employees, look no further than Best Buy. I brought my pc in to get repaired. I was given a rough estimate of the repair in which I approved & my pc was sent off on May 3. I was told I’d receive a phone call about the repairs. I get an email on May 8 from Best Buy that I don’t see until May 28 & reply. Steven from the Geek Squad Service Fulfillment center replied back that the pc was sent back due to not replying in time. Steven DID NOT make a phone call, or send a text or even try to send a second attempt email. He took zero responsibility and could not assist in having my device shipped back to him for repair. Also, the Best Buy tracker does not give real time updates like “waiting for response from customer”. So I had to physically GO BACK into the store to tell them that I approve the repair. Once there, I stood around for about 15 minutes until someone from Geek Squad finally helped me. From that point, I WAITED FOR A WHOLE 45 MINUTES until a representative came back to tell me that it hasn’t been “unloaded from the truck”, since its arrival 2 weeks prior. At first they told me that they would call me to come back when they found it but I told them that I live 40 minutes away and can’t keep coming back. It seems like it’s BEST BUYS POLICY TO INCONVENIENCE THE CUSTOMER! All of this mess wouldn’t have happened if Steven P. from the fulfillment center would have called me OR someone could have resubmitted a repair ticket over the phone. But that entails thinking on behalf of Best Buy. Because why make a seamless repair experience for a customer? So finally a new repair ticket was created. On June 2, I get an automated text message from Best Buy that my device was repaired. I was surprised at the quick turnover but assumed that it was expedited in lieu of “good customer service”. NOPE. I scheduled the appointment for the next day and I call the store. Lo and behold, my call gets routed to a call center who cannot connect me to the store. I explain my dilemma with this entire service process and need to speak with someone at the geek squad to tell me if my pc is physically there. The representative, Christopher, did not give a fvck. His response was “like I said before, I can’t transfer you to the store because they are not accepting calls”, and assures me that my device is there. A thunderstorm started so I left my home early to make the 40 minute trip and in time for my appointment. After almost getting into several accidents on the freeway as the downpour of rain affected not only my visibility but also other drivers on the road, I literally risked the safety of my child and I all to find out that my PC WAS NOT AT THE STORE. I asked to speak with a manager because this experience is extremely abhorrent and unprofessional in every way imaginable. This skinny, 6’2”, Matthew Lillard look-a-like comes over with ZERO MANAGERIAL SKILLS. Didnt have a name tag or even introduced himself. I’m explaining my situation and while his eyes glaze over with a “don’t want to deal with this” attitude, HE OFFERS ZERO SOLUTION!!!! NOTHING. His only response was that employees can’t call in either when I explained my frustration in not being able to contact the store from where my PC was dropped off. So I ask him for his supervisor’s phone number because she’s surely there’s gotta be someone more professional than this guy who clearly does not care about his job. There was none. He gives me another 800 number to call. It’s been over a month & my pc is still not fixed. This is the experience I have with a COMPANY THAT HIRES CHILDREN. CORIE BARRY CEO SHOULD BE ASHAMED OF HERSELF FOR RUNNING...

Worst customer service with any company I have dealt with in my 45 years of life. I get a last minute call telling me my appointment needs to be rescheduled after waiting for a week to get a new phone battery. Which I have already paid for. I try calling the number back as instructed and all I get is overseas customer service. The chat states there is no direct line of communication with the store. So, a tech company does not have the available technology to communicate with? Then why did they provide a number??? If I have to drive 20 minutes to the store to handle my business in person,...

Purchased a new laptop and the service with both Matt P and Frank was extremely helpful. I needed certain specifications and they were able to guide me to the right product. Geek Squad has always been a 5-Star rating as I've always received top notch service. Working around the appointment schedule was a bit of a challenge but they were able to...