Buffalo IT Services Company | Prizm Document & Technology Solutions — Attraction in Town of Cheektowaga

We've been working with Prizm for about three months now, and I can confidently say they’ve gone above and beyond what I ever expected from a local IT partner. On the afternoon of July 3rd, we started experiencing a major network slowdown that could have seriously impacted our operations. The team at Prizm immediately jumped in to help us troubleshoot and offered solutions that got us through the rest of the day. With the business reopening on Saturday the 5th, I knew we needed a more permanent fix—but I also didn’t want to impose on the Fourth of July.

That’s where Aaron and Andrew truly impressed me. Aaron called me later on the 3rd with a solid plan to resolve the issue, and both he and his business partner Andrew offered to come in early on the morning of the 4th to make sure everything was working before the weekend. We met at the company at 7 AM, and from the moment they walked in, their calm, kind, and professional demeanor reassured me we were in the right hands. They diagnosed and corrected the issue in about an hour, minimizing downtime and stress on my end. As someone responsible for running a business and taking care of our customers, I wanted a local company with a strong reputation and someone I could build a good rapport with. What I didn’t expect was the level of care, responsiveness, and professionalism that Aaron and the Prizm team bring to the table.

Aaron has a real gift for problem-solving and pulling the right people together to get the job done quickly and effectively. I can't recommend Prizm highly enough. If you're looking for IT support that feels more like a trusted partner than a vendor,...

Prizm Tech has helped my small nonprofit gain confidence and security regarding all things technical. We hired them at the beginning of 2020, and when the pandemic hit, they seamlessly helped us get our 25 staff running fully remote in no time. Their highly knowledgeable (and friendly) staff make easy work of everything we’ve brought to them, from daily tech issues to moving all our data to the cloud and everything in between. As a small nonprofit with few resources, change can be scary, but it is a weight off my shoulders knowing that Prizm Tech is at the helm of our...

PRIZM Technologies is a fantastic company! They genuinely care about providing high-quality service and go above and beyond to ensure everything runs smoothly. On the rare occasion that a glitch arises, their team is incredibly responsive and resolves it promptly. Their dedication and expertise have been invaluable to our nonprofit, and we couldn’t be more grateful. I highly recommend PRIZM Technologies to anyone looking for reliable,...