Crunch Fitness - Dewitt — Attraction in Town of De Witt

I am a new gym go-er and am dedicated to a local gym. I wanted to branch out and utilize my friend’s guest pass to another gym to test the waters and see what else is out there in hopes to gain more experience and confidence with different gyms and machines. Today, my friend utilized his guest pass to Crunch Fitness in Dewitt (he has been an avid and loyal member to this gym for many years) to show me what this gym offers. We worked out on the same machines, taking turns, both doing reps and sets, especially on machines that my local gym does not offer. Since I am newer to the gym than my friend, he was encouraging me at the end of each set, as friends do. At the end of an hour gym session, my friend was called to the front desk and was firmly told that he was “training me” and he is “taking the opportunity away from the trainers they had at the gym”. My friend proceeded to tell the manager that his friend (me) is a coworker, am in no way receiving money from me, and the reason of bringing me to this gym was to see if I wanted to become a member down the road. My friend was not training me, but rather, encouraging me, and offering tips with the machines since they are new to me. The manager proceeded to talk to my friend and ultimately revoked his membership of years and is not welcome back into Crunch Fitness. My friend was not given a warning, and no worker or manager came up to us during our workout to let us know that us working out with eachother was a “problem”. Not sure what the Crunch Fitness’ guest pass is for if you cannot even workout with a friend. Before attending this gym as a guest, I researched what Crunch Fitness is about. Their website says they “keep open minds”, “seek only to encourage”, and “there is room for everyone”. I certainly did not feel this way at the end of the workout session since my friend was discouraged to show me the ropes of a gym that is new to me, especially as a new goer who is just trying to use the machines safely. I was not happy with my experience at this gym and will not be recommending...

This morning, General Manager Brandon Dumais revoked my membership. I am one of Crunch Dewitt’s founding members. This morning, the gym was closed until 10:00am due to a few inches of snow, which is nothing new in Syracuse, New York. Obviously, the General Manager forgot that we live in a place that snows. I had asked to speak with the owner of the gym, and for a point of contact to file a complaint. The manager refused to give any information to file a compliant, which seems as if he is trying to protect himself more than manage the gym and revoked my membership rather than give me information to file a complaint. Lately, the gym has not been opening on time. This has never happened before. On top of that, the equipment in the gym is always broken and never gets fixed anymore. The locker rooms are disgusting and smells like urine. Soap dispensers are always either empty or broken. I’ve been at this gym since it originally opened and was my main gym since that point. After Brandon took over it just has gotten worse and worse and has brought me to use Hercules gym instead as my main gym. I (would have) still kept Crunch as a secondary gym because I did like doing certain workouts there but apparently I am now revoked? Frankly, if a member can’t be given information to file a complaint to improve the services, it would drive me to cancel. However, the ownership and upper management need to be aware. Today, not only did I sit in the parking lot for a hour, I didn’t even get to workout! Just because I asked who I could contact, he decided to revoke my membership? Luckily for me, every other gym (that you compete against) was open! Blink fitness was open at normal hours this morning, thankfully. Looks like that will be my second gym. I don’t recommend this gym maybe if they fix...

This has nothing to do with the physical place. The gym is very clean and updated and the guy working behind the desk was very kind. Everyone who was there today was very kind and supportive. I am a single mother who works full time and I don't always have someone who can watch my two kids on weekends. I had called ahead and spoke to the person who was working and asked if it would be alright if my 2 boys came with me, to which he said it was fine with him as long as they weren't being disruptive and were being supervised. I wanted to make sure they were going to be allowed in before i wasted the half hour drive to the gym. I kept them in my sight the entire time and there was even some members who were there that were encouraging them and being very supportive of them. I honestly commend that 2 boys (ages 12 and 9) would rather be bettering themselves than sitting inside on a video game on a sunny Saturday afternoon. I was on the last part of my workout, my boys were using the machine right in front of me, and a gym goer interrupted them and asked where I was, to which they pointed behind them. He then, very loudly and quite rudely, told me that they're not supposed to be there and even yelled it loud enough for the entire gym to hear when he informed the guy who was working. It was quite embarrassing, to both myself and my kids, and definitely was not the way to go about that at all. I can understand if I was misinformed about the policy but it could have been handled way better and didn't have to involve embarrassing us in the middle of the entire gym when not a single person complained. I pay for the premium membership and I have even brought them business, but after all of that today, I am left with a sour taste...