Taco Bell — Restaurant in Town of De Witt

Too bad I can’t leave zero stars. (I won’t even get into how 99% of the time there’s something wrong with the order from here… ) Don’t bother trying to go here when it’s closed inside or even when it’s still open! The other day we were trapped in line at the drive-through for 45 minutes and we had placed an order through the mobile app. I finally got out of my car and went to the door to make sure they were still alive in there. There was a long line of people ordering at the counter. I was told that they were not going to take any more orders from the drive-through until the counter was clear. They were still letting people in instead of having someone there saying the counter service was closed! Seriously? I explained to them that I had a mobile order and asked if I could pick it up in there. The girl, that was an employee but apparently on her way out, just shrugged her shoulders. I had no choice but to go back to my car and wait for my order anyway since I was trapped behind the person who was waiting for someone to come to the drive-through speaker. I have never experienced such insanity at a drive-through. What is going on there?

Tonight we sat at the drive-through speaker for a an unusually long amount of time after placing our mobile app order and no one came to the speaker. The door was of course locked so I couldn’t go in for my order. There were several cars behind me so I decided to move forward and sit at the window to see what was going on. I knocked several times on the window and absolutely no one was there to answer. Cars started going by me while I was trying to get someone’s attention because they had given up. As I moved around to the front of the store I could clearly see an employee! Why was she not taking orders at the drive-through? It’s supposed to be open until 2 AM! I don’t know what’s going on at this franchise but it’s the absolute worst one I’ve ever been to. Good thing there’s a way to cancel your order on the mobile app! I highly doubt we will be back. Why would we? We can’t place an...

I had gone to Taco Bell at 6:30 pm on Saturday October the 5th. I went inside to order a chalupa box. After ordering the box the cashier informed me that all they had is bottled water. I asked them if they could refund me a dollar or substitute the bottled water for something else. They said no so I asked for the manager and he told me the only thing he could do is put the order in for the chalupa and tacos individually without the water. He told me this knowing it would be more so when I said “won’t that come out to more than the total for the box” he laughed and said “yes what do you want me to do”. I told him I wanted it substituted or refunded for the price of the water and he said he couldn’t do that. In the meantime the people behind me in line had left because they did not like the tone of the manager plus didn’t want bottled water as the only drink option.

All in all it was a bad experience that I’ve never witnessed at a Taco Bell before. Usually Taco Bell has noticeably better customer service than other fast food restaurants but it did not happen on that day. I asked for the managers name and he said Mike Robinson. As I left and he realized I might tell someone about my experience he asked me again “What do you want me to do about it?” I restated that all I wanted was a substitution of the same value or a refund of that value. He said again he could not do that so I got a refund and left as I witnessed him throw the box that was made for me...

I recently visited your drive-thru and was disappointed by the level of service I received. From the start, the employee taking our order seemed rushed and eager to move on, though the order was entered correctly: three soft tacos, one meal, one burrito, one soda, one freeze, one order of fries, and one side of potatoes.

Upon pulling up to pay and collect our food, we noticed the freeze drink was missing. While they prepared it, I checked the bag and found we were also missing a soft taco, the fries, and the potatoes. When I brought this to their attention, the employee appeared irritated and confused. She asked to see the bag but didn’t actually take or examine it. Eventually, we were given the fries and potatoes, but the soft taco was still missing.

After signaling to her again, she returned, laughed, and began yelling at the kitchen staff. She insisted the item was in the bag, despite my showing her that it was not. Another employee then came to the window, didn’t speak any English, and simply shut the window on us when we requested the missing item.

Overall, the staff’s behavior was unprofessional and dismissive. Their lack of basic courtesy and attention to customer concerns was disappointing. I strongly believe that individuals in customer service roles should be trained to handle such situations with patience, clarity,...