I purchased my phones (3), mine, my sons and husbands from the TCC Communications location at Styvesant Plaza. Great experience a year and a half ago! This past weekend my phone rebooted itself and deleted all 1197 photo,contacts and saved voice mails. This isn't my first update, , and I've never had this problem before. You can imagine my horror knowing all my photos have been lost. So my husband called the store the sales person said come on in and we'll look at it. Its about 330 Nate is on alone he has 4 customers in the store. So when asked how he can help me, I explained why we we're there and that we called with a problem and were told to come in, he say "yeah yeah". Explain to me what happened. So I do. The phone said rebooting, went black and hence the problem I have. He tells me I've never heard of that. And “did I google it, because thats all I’m gonna do”? He tells me after more people start filing in returning their FIOS equipment,which he hands a pad of paper and tells them to write their information on and leave it some where (obviously they too are bothering him). He's busy! I get it. Theres piles all over the store. He’s trying to sell one customer an Apple phone and watch (which doesn’t go as planned, he has miss calculated her monthly payment by $71.00 or she can just pay him 429.99 now...lol), explain to another woman how to increase her data plan (he’s very short with her), return FIOS equipment as stated before, while another woman who brought in a new screen protector, purchased online, is asking for him to install it for her ,(he can’t figure out WHY? Are you here asking me to do it when you didn’t buy it here? Very indignant) with a gentleman who just walks in the store he has apparently called to sell a new phone to. He turns to me and say "you can come back tomorrow and I'll help you, I told I'm ok with waiting my turn and sat down. He said and I quote "I don't have to help you I'm doing it because I'm a nice person. Now mind you HE’s on the line with tech support who must have said "you sound mad" because he repeats out loud "I sound mad?". Say its not so... I wanted to reply, but instead kept my mouth shut. He then informs me he's gonna have to charge me if he has to help me. I don’t reply. He then shoves the 1-866 number across the counter and tells me to start the tech call. I have now listened to him insult and be nasty to not only myself, but several other people who have come in for help. Obviously he makes more money selling product, but isn't he also supposed to provide customer service? The gentleman who came in to buy a phone promptly stands up and starts to leave, he informs him he'll only be a few more minutes, because obviously he's NOT going to help me. The gentleman winks at me and realizes, that he’s not going to get good service here, or even service here so why would he buy a phone there? Correct me if I’m wrong but I bought my phone here, your supposed to be able to go back and get help right, or better yet customer serve, or am I mistaken? also I'm not sure where customer service became the 'I'm being nice I don't have to help you" way but at this ppint I knew it was in my best interest to walk to the back of the store call tech support and start my half hour long call with a nice woman who heard when I had finally lost my cool because Nate was now slamming stuff on the counter and kicking chairs. Guess he lost that sale and probably a lot more that this individual operator should know about. I worked retail for 22 year and have NEVER lost my cool with an associate but this time I did. And I know it takes a lot longer to right a Kudos letter than a grip letter ,but really felt it necessary to let the public know . What a really poor representation of this location. Word of mouth is your best advertisement remember that. I’d love for the owner or the manger of this store to call me because I hope they take this as a wake up to what you have behind the counter.