Baldwin Bowl & Lounge - Ultra Lanes — Attraction in Town of Hempstead

Yesterday me and my family were so exited because the great deal we found. So we purchased not one but 3 deals.

But when we went there today, a girl with a nasty attitude complicated our time that I wanted to spend with my family.

First Off: I showed her the vouchers that I printed at home and she said that she couldn't accept them because the bar codes weren't clear. I told her about the voucher number that works for other groupon deals.

Then she started getting a nasty attitude because I told her that we came from a far neighborhood, and it was not worth coming back.

Then her sister appeared in the scene defending her sister and against me, I just told them that I was a customer and that the only reason I got the groupon deal was to share a beautiful and fun time with my wife and my three kids.

After a while they accepted to get the voucher number from my phone online. I didn't get why they had to waste so much time making a decision.

Second: they told me that because of the 3 deals we bought that we had to use 3 different lanes and I said that we could share just one because there were three kids and my wife and I. They said in a nasty tone that, "NO you could not share it."

Anyways, we started playing in just one lane because my kids wanted to play as a family and they shut off the 3 lanes until I put only 2 names in each monitor and the worst part is that nobody explained to us how to use the score board to do what they required us to do. It just didn't make any sense because we just wanted to have fun, that's all.

Finally, we figured out how to use the scoreboard (Without their help or them even offering help) and after a while they allowed us to start the game.

Third but not least they never gave us the popcorn that we were supposed to have with the deal. And the most confusing part was that another person literally right next to us who also bought it through groupon was told that she couldn't play today because the groupon said that she couldn't use it the day she bought it and she said that she lived far away so they let her in saying that they "weren't supposed to do that" and they got popcorn and they were treated better than us. We told them that we also lived far but they didn't seem to care(Once again, it didn't make any sense).

For the record, I heard them speaking Spanish but because I complained they refused to talk to me in Spanish.

Bottom line, I was expecting to have a fun time with my family but it quickly became a stressful time for my kids. Overall: I don't think it is worth coming here and we had a...

I purchased a voucher for Baldwin Bowl 2 weeks ago for my son's 9th Birthday party through living social. I also made reservations over the phone that same day for Saturday October 3rd at 4:00pm at the Baldwin Bowl location on Grand Avenue in Baldwin. Fast forward to the day of the party my family showed up and was met by locked doors. That location was shut down temporarily. To my disbelief we're all standing outside of a closed bowling alley that we're suppose to be celebrating my son's Birthday, mind you all of my family traveled from far just to be there. I was beyond heated! I was told I could get my money back or go to the Massapequa location which was 30 minutes away. Left with no other real choice because my family came out, I bought an ice cream cake that melted by the time we got there, and my son was anticipating his party I decided to go to the other location. We get there and the lady who initially met with us was super nice and accommodating, the manager came in and spoke with me telling me he'll give us 4 hours of play along with any food we want on the house to apologise for the inconvenience & mix up, & said if I have any problems to just tell them to call him. That was all good and dandy except the fact they had no chef to cater any food to us (which the chef didn't come in until 7) so we ordered pizza that we paid for even though pizza was included in my package that I paid for 2 weeks in advance. They cut our game off before we even got a chance to finish it an hour prior to the 4 hours promised and never honored it. Then tried to charge us $225 more because my party had 9 extra guess then I had paid for in my package in which I originally stated any extra people who shows up I will paid for. I'm usually way more professionally when dealing with people but after all we endured I went off on them. When you're a business that doesn't honor your word after you mess up you're doomed for failure! That's the last time we will ever spend money with them, they lost...

I purchased a Groupon for 2 hrs of bowling for 2 reasons. 1- i wanted to check out different bowling alley & 2- to take my mom bowling. It was her first time EVER. I was more sad/upset for my mom. I had intentions of creating a good experience for her.

This was on a Saturday afternoon. I called the place to see if i needed to make a reservation. I was told no & to “just come on over.” Drove 56 minutes to get there & upon arrival i thought i was in the wrong place because the name was different than what my Groupon stated. Walked it and the place looked clean; however, it looked empty for a Saturday. The place looked like Its going out of business. My party and i went to the register to complete the transaction, be assigned a lane & get our bowling shoes. At the register, i learned that i could not use a Groupon that was purchased within 24 hrs (this could have been expressed over the phone). We were already there so we decided to stay. Furthermore, to get our bowling shoes we had to trade ONE of our shoes (this was a first for me. I’ve never had to do this before at other bowling alleys.) During the game, the score board continuously gave the wrong scores. Made a staff member aware about this issue, as a result, our lane was change but the issue remained. Mid-game, we went to the bar to get a drink. Drinks were overpriced (specially for this place). There were only 2 staff members present. One specific staff member was all over; in the kitchen cooking, at the bar making drinks, at the register taking orders or checking people in or out. Service was slow!! it took a while to get drinks so we decided to not get food. All this to say; we absolutely did not stay the full two hours. This place was a...