Sunrise of North Lynbrook — Attraction in Town of Hempstead

When our family decided that our mother must leave her home and move into assisted living, we toured many facilities to determine what would be best for her. Sunrise Newtown Square was our clear choice. Some other facilities had beautiful infrastructure and support staff, but we thought they could not handle our mother’s memory issues correctly. We also experienced some places trying to take advantage of us financially instead of telling us they were not a good match for the situation.

Their property is clean, modern, and built to give people with memory issues, which our mother has, a feeling of a home. It is also in a perfect location for our family.

The staff that gave me the property tour answered our questions, reviewed our situation, and worked quickly, thoroughly, and with no sales pressure. The nurse met with my mother in the hospital to ensure she would be a good fit for Sunrise.

Our mother, who very much wanted to continue to live in her home of over 50 years, quickly transitioned successfully. Fortunately, we have many family and friends in the area. As they have visited, all have left with positive feedback for Sunrise and all their staff.

A situation like ours never has a perfect solution, but our family considers ourselves blessed with how well things have turned out. We went from having constant worry to peace of mind. Our mother is being cared for by professionals who understand her needs and have experience servicing them and the resources to do...

My father moved in Nov-2021, the workers were attentive to my father's needs. There was a lot of turnover with staff from day 1. I fault the leadership for that there was a disconnect. The leadership was insensitive and uncompassionate regarding an incident in Nov-2022 and immediately basically gave an ultimatum without having all the facts to why the incident might have occured. And when more facts came out that would give cause for the incident instead or re-evaluating things leadership would not change its position in order to save face for making a rash decision from day 1...If you have a loved-one with any cognitive impairment, but not dementia or alzheimer look elsewhere.

I did also have concerns with billing and why it show credits and recharges from previous month. Watch the billing especially if you have auto-pay make sure you set a max pay limit, because it will try to charge the amount on the invoice even if you have spoken with the business manager or make a payment after billing cycle, that payment will not be reflected properly and you will be double-paid..thank God i had a limit set..This took nearly 3 billing cycles to resolve...

Stay away from this place....its a matter of time before something...

In late spring of 2021, I realized I’d have to move my mom from our home of 47+ years to an assisted living facility. I came across Sunrise of North Lynbrook and eventually Mom decided to go with them; she moved in July 2022. The place is beautiful and well-kept outside and in. The staff is superb—caring, friendly, on point. Starting with Maria BG a full year before Mom moved in, to Larissa the ED, to Maureen at the front desk, to Erica the activities queen, to Aida, Jackie and all the nurses and members of the care team… All fantastic. Expectedly, my mom didn’t have an easy time adjusting after feeling like her world was coming undone, but over time the kindness, patience and disposition of the staff helped put her at ease and she and the other residents got to know and like each other more and more. After four months, when she referred to Sunrise as her new family, I knew she’d be ok. She’s taking part in more of the activities and is settling in more day by day. Bingo is now her thing and everyone knows if there’s music playing, look out! So grateful to God for guiding me there and for the Sunrise of North Lynbrook team for their great work!! Highly...