Best Buy — Attraction in Town of Poughkeepsie

I couldn't be more disappointed with my recent experience purchasing a dishwasher from Best Buy. What was supposed to be an exciting addition to our kitchen turned into a nightmare. From the moment of delivery to the countless hours wasted on customer service calls, this has been the worst purchasing experience I've ever had. Would highly discourage anyone buying any significant appliances from best buy given how poor the customer services when something doesn't go according to plan.

To begin with, I received a voicemail notifying me that the dishwasher would be delivered a week earlier than expected two days prior to the new delivery date. I tried to switch the date back to the original date I had set but was unable to get connected. Although this was a big inconvenience to my husband we made it work. The delivery personnel arrived on time and installed the dishwasher promptly which was great. This I found out later was third party company. After they left, the dishwasher flooded in my kitchen just ten minutes later, caused by a defective dishwasher they had installed. The gasket was broken.

I called Best Buy's customer service, hoping for a quick resolution to this mess, hoping the service workers would just be able to come back, fix it, or replace it. Instead, I was met with indifference and bureaucratic red tape. They informed me that they couldn't do anything until the "work order" was closed out, a process that would take 24-48 hours but they could not return the instillation personnel because the ticket was closed as well. Meanwhile, my kitchen was soaking wet, and my frustration was mounting.

When I requested to speak to a manager, I was met with resistance, and I had to endure another hour of waiting before finally connecting with one. Unfortunately, the manager's response was equally disappointing. He brushed off my concerns and claimed there was nothing they could do. This lack of empathy and accountability from Best Buy was infuriating.

Desperate for a solution, I reached out to the third-party installation company, who promptly sent workers back to my house. They discovered that the gasket on the dishwasher was broken, and did not understand why best buy simply did not notify the workers directly.

I was told a manager would reach out to discuss redelivery and was informed the instillation cost would be waived. However, what followed was a text message with a random delivery date and time, set three weeks away from the instillation date, without any consideration for my availability. I called again to see if this could be moved up, but no luck getting through. The total disregard for my time and patience was infuriating and utterly unprofessional.

In conclusion, my experience with Best Buy has been nothing short of a time waste. Today, I was able to speak with a gentleman who was able to get me a refund for the instillation cost which honestly doesn't feel like enough after the many hours spent on this issue. Each representative was nice and polite but the overall policies and practices are not meant to help the consumer. leading their customer service to incompetence, and a complete lack of accountability.

I strongly advise against using Best Buy for any appliance purchases, as they have demonstrated a blatant disregard for their customers' satisfaction and well-being. Save yourself the headache and frustration, and look elsewhere for your appliance...

Where do I begin?? NIGHTMARE Experience. DO NOT BUY from Best Buy appliance dept. OMG!!! Just maybe pay a little more and be happy. Purchased a new $2900 fridge with extended warrantee, washer and drier and 65" Sony flat screen tv in Aug 2015. BTW sales rep Ashley was a sweetheart. By May 2016 had issues w fridge. Geek squad came to fix but had to order a part. Weeks went by, called to follow up and found out part was backordered. Geek squad recommended replacement. This is where the real nightmare began. Scheduled delivery for new one, received confirmation call night before. Delivery time came and went and no one shows up. Called and was disconnected twice and the third time told me delivery was a bit behind. The day went and after several phone calls....no fridge. Rescheduled delivery. Took half day off from work. Delivery scheduled 8-12. At 11:55am I called and again took forever and several disconnects to speak to someone. Same story. Truck was having trouble. Was told 1-4pm. By then lost my cool and had words. Then they told me that for that, they would not deliver. Went to store to speak to manager. Turns out managers at Best Buy are USELESS. There was nothing he could do because it was delivery company not Best Buy. A day later manager rescheduled delivery. Happened to be our wedding anniversary. By then we were desperate so we agreed. Scheduled for 1-4pm. Believe it or not, 3:55 pm came and nothing. Called and same ridiculous hold time and disconnects. "Oh truck problems again" New time 5:30-7. Our dinner reservations were for 6:00. Called and pushed dinner to 7:15. That time came and went and nothing. Called again. Now delivery for 7-9pm. lol. I then told them to call me 45 mins prior so we could leave our anniversary dinner and meet them on time for delivery. No phone call. No fridge. Now closed. Next day called and again, rescheduled for another time which I do not remember. (I think I blocked it from my mind). Same story.....no show. THIS IS NOT A JOKE!! I am tired of writing so I will spare you too many more details. I'll summarize the rest of nightmare. It took total of 19 days and 5 delivery dates without a working fridge from order date, numerous trips to store to plead w manager(useless), countless hours on phone...YES....HOURS and finally received new fridge. More countless hrs of phone calls to resolution dept, credit card company and BBB to report them. Should have checked the Better Business Bureau before purchase. What a mistake that was. Resolution dept offered $300 to make up for the experience after first promising a significant compensation. LMAO Really??? Is that all they think this nightmare was worth? I swear on my children that I will NEVER step foot in that store again. We have never hated a store so much in our lives. We thought we were getting "Punked." In speaking with people, we found out similar stories with their computer dept and cameras. OMG why didn't anyone warn me? I read some reviews after the fact and sometimes you think people are exaggerating or that they are being unreasonable. Believe me, I guess those negative reviews are on point. I wish I could give them negative stars but they won't allow less than one. If you take me seriously, "you're welcome" If you...

Sigh Where to begin...I wanted to buy an Apple iPad for my son for Christmas and instead of just doing what I normally do which is avoid crowds, avoid rude salespeople, avoid high prices and just order off of Amazon, I figured I would "shop local" and do my part to support the local economy and workforce. Well, I tried. I walked into Best Buy, which was fairly busy, and went to where they had the iPads. I stood there for a few minutes and counted 4 salespeople who looked at me standing there, immediately put their heads down, and walked right by me. Not wanting to spend all day there I went up to the employee with blue hair and asked her for help with the iPads, specifically if the store had anymore in stock. She pulled out her own iPad, punched in the info, then informed me that the store was out of stock. I asked her how she knew this, and she replied that's what it said on her iPad. Now, we all know that the store inventory count is only as good as the person keeping up with it, and sometimes mistakes are made, so I asked salesperson if she could go and check the physical inventory just to make sure they were out of stock. She looked at me as if I were insane and informed me once again that the iPad said they were out of stock, and if I wanted she count order it for me but there was no guarantee it would get to me before Christmas, which was 5 days away. As she was discussing this with me, another rude customer comes up to her, interrupts our conversation, and starts asking questions about a product he was looking for. Instead of telling this guy she would be with him right after she was done helping me, or even calling over a nearby employee who was texting on his phone, she turns away from me and starts helping this guy. At this point I took out my phone, went to Amazon, found what I was looking for at $20 dollars cheaper, saw it was available and would be delivered in 2 days guaranteed. So, as the salesperson was standing next to me ignoring me, I placed the order with Amazon and walked out of the store. Sad. I get it. Customer service is dead, but I mean come on. Totally unprofessional and an overall poor representation of the store. Why would I go back and subject myself to more of this when I don't even have to leave my couch to shop? If local businesses want to survive they need to tighten up their customer service, require their employees to represent the company in the proper way, price products competitively and "go the extra mile" for the customer. If not, continue to watch business literally walk out the door, until the doors close permanently. And on a side note, I told a friend this story and they went into Best Buy a few hrs later asking for an iPad. They were told by an employee they were out of stock, but when my friend asked them to go in the back to double check, it was found that the store did in fact...