Village Appliances — Attraction in Town of Rye

I purchased a Bosch Ascenta W/D 6 weeks ago. I was given NO instruction on how to use this machine. There is a dozen different cycles on washer and dryer. I called back my sales man and he said he was going to get a bosch person to contact me to set up an appt - well never heard back from the sales person or anyone at Bosch. After 5 weeks, the machine then started to stop working (washer) and a light blinking "check drain" comes on. I read the books and re-read the book and the part about this is so minimal it was easy to miss. So I jiggled the drain hose, took it out, restarted - again, it stops, light blinks, check drain. I had to go through the same steps 8 times over the course of the next 30 min to get my clothes to dry. After 5 min it would stop and I would reset it all over again. I called Bosch and they directed me to where I purchased this unit. I called Village Appliances. The salesman who sold me these units without any instruction and who was going to get someone to contact me, was not available. I then had to start from the beginning with the person who happened to answer the phone. He also was not familiar with the machine nor any of the bells and whistles and what to do if in this situation. He was going to find a bosch service person and get back to me. Well, he didn't get back to me and didn't seem to even remember our conversation or the problem when I called him back. I am disgusted that you can pay $2000 on an electrical appliance to get such crappy customer service. I also bought 5 year warranty to never get a slip or anthing to show that I have this extended warranty, what to do, who to call - nothing....I want at this point to return the entire damm thing for a full refund plus refund of the warranty! I was on hold for the manager, but didn't have the luxury of waiting on hold, instead of the salesperson saying let me talk to the manager, fill him in, have him call you back, I am...

BUYER BEWARE!!! I purchased a clothes dryer on the phone by credit card and was told it was in sock and would be delivered the next delivery day to Greenwich,CT. After manyl days I tried to reach the sales person several times and he was with a customer, didn't work that day I called or at lunch....finally two weeks later the dryer was to be delivered...meanwhile over the two week period I had to go find a place to dry the laundry....I was told that I would be the first item off the truck and I was the last. I am a retired teacher who tutors from my home in the afternoon and the delivery was disruptive to my work.The delivery crew was rude and unprofessional!!! The dryer was DEFECTIVE!!!!!It ran and would NOT turn off. The store was NOT helpful in getting the problem resolved. I call the 800 number and had it serviced for the same problem FIVE times. I went back to the store and talked with the owner in that the manufacturer was sending me a check for replacement. Village Appliance would NOT replace their defective product unless I put a significant deposit on a new purchase. I...

We started working with Erik in January 2021 when we first put in our order for four appliances. Little did we know what an adventure it would be buying appliances during a pandemic! He remained our steadfast advocate until our long-awaited dishwasher was installed two days before Thanksgiving!

Erik was informative and so helpful in demonstrating the features of each of the appliances, including how an induction range/oven functioned. He worked with us to ensure that we had each appliance at the right time during our kitchen renovation.

Over the next several months, Erik also made sure to keep us apprised of availability delays and provided in-depth information about alternatives when our originally selected dishwasher turned out to not be available for the foreseeable future.

John, another member of the Village Appliances team, was wonderful to work with and coordinated a potential repair and then replacement of a malfunctioning microwave.

The entire team made us so happy we went with a family-owned, local area store for our...