Blue Sage — Attraction in Town of Southold

AVOID THIS PLACE FOR FACIALS! My skin looked like it had a chemical burn + scratches on my neck and the spa did not refund me after they pain they caused.

I went in a little over a week ago for an hour-long facial plus a microdermabrasion add-on. During the service, my esthetician asked if I wanted a derma-planing add-on for free. I specifically asked her if this would be too harsh on my skin since I was already getting microdermabrasion, and she said no and that I would "love the results" so I agreed. I should have gone with my gut but I trusted the professional. After the treatment my face looked red, but she said that was also normal and that it would fade.

That night it continued to look redder and more sensitive than it should have. The following morning I knew something was wrong. My skin looked like it had a chemical burn with little white pustules starting to appear. I also had scratches all along my neck where she pressed too hard with the microdermabrasion tool or used it incorrectly.

I emailed the spa the following day; no word back from them. I then called about a week later and I re-sent my email to show them the photos of what happened. The person on the phone seemed concerned and said she would call me back later. I did not receive a phone call back, but instead received an email saying they do not do refunds, the pictures I sent seemed normal after being reviewed by the owner and the esthetician who did my service (they said it was normal to look like I had a sunburn!). They offered a discount on a future service; I would never return here after what they did to me!

I am appalled that a trained professional thinks this is acceptable, and that a spa owner would stand behind the results I experienced. I've had MANY facials and microdermabrasion treatments in my lifetime and NEVER has this happened to me. I also sent the photos to my sister, who is in fact a licensed esthetician, and she was equally horrified, saying that is not what is taught in proper schools.

Long story short, do not go to this spa if you want a professional facial with estheticians who know what...

I have been a regular massage client for years and local resident. ALWAYS a stellar experience- and I've had massage therapy all over. Its nice that they know me, my body's aches & pains- etc. The staff so warm and welcoming. Its like an oasis. Massage has been hugely therapeutic for me during these crazy times, and pre covid dealing with severe peri menopause symptoms- extreme anxiety, insomnia, sweats, etc. They were so understanding. I always leave feeling better. A bit more whole. Post Covid when they re-opened I almost cried after my massage- isolation and no human contact, touch, the stress. They are miracle workers. Today I had my first micro-dermabrasion ever with Charlene- Facial esthetician pro and female biz owner. My hormonal skin spots out of control. I was so self conscious. LOVE the treatment. My skin feels like a baby's bum. My spots & fine lines lessened. Im hooked.

We all need a bit of a pick me up during this time. Self care and nurturing yourself is NOT frivolous. You need to care for yourself mind body, soul. Truly Ive experienced this. You're gonna come out of this place feeling better than any doc appt you may have.

I cant speak highly enough of Blue Sage, Charlene...

Just had another amazing facial at Blue Sage Day Spa! Charlene is ahhhhhmazing! Actually, anyone you get there is amazing! They take the time to know their clients. And provide an exceptional experience that is relaxing and exceptional. I’ve had massages and done spa packages, there is usually a special running, especially in the quieter months. If not, the price is still great! They even started making their own scrubs and soaps that smell so good and leave your skin so soft! I’ve never had a bad experience, and it’s great to support a small business and a local! Charlene took over the spa two or three years ago and transformed it into a NoFo oasis! I hate to gush too much about Blue Sage, because I would hate for it to be hard to get appointments! Definitely...