AutoZone Auto Parts — Attraction in Town of Sweden

I purchased a duralast wheel bearing at this store and upon examining the bearing I noticed the bearing sat loose in the box and had been dropped at least six times , several of which the hub stud bolts broke through the box. When brought it to the attention of the clerk he responded that they all come like that, really? Does he know anything about bearings? Its possible that when the studs hit whatever surface they were dropped on that the bearing roller surfaces inside the bearing could have been damaged, maybe & maybe not. I wonder if any of these people ever installed a wheel bearing? Its not an easy job, no-one would disagree with that, so why sell products to customers that look like they went through a torture test and come up with a lame rational that they all come like that and its okay. Sure, because if something is wrong they are not the ones who would be doing the work all over again. And if the store sees this problem so much why don't they contact the supplier and bring it to their attention? The supervisor did offer to get me a new bearing later in the day but I had to get this job done and so it was installed. My second time to this store in ten years and both times I left feeling pretty negative about the sales people. The sad part is they seem to have some nice products that I wanted to look at but I'm not going back anytime soon....

I just wanted to promote the great customer service that my girlfriend and I received at the Brockport store this afternoon. The battery in my girlfriends car died at home, Once we were able to get it jumped by AAA we stopped over to the store and looked into getting her a new battery. Sue took care of us right away, was able to get us the right battery for her car and even installed it for us not once but twice (the first replacement had a bad cell, which is not her fault at all, it happens) but Sue stuck by us and made sure we were taken care of and got back on the road in a timely fashion. I wish more people were like Sue, all while she was changing out the batteries She had both of us laughing and trying to make the best of a tough situation. I commend her attentiveness and the wiliness not to give up on the first try. We will definitely come back in the ...

I have an AutoZone rewards card so I frequent this place. Looking to get power steering fluid I stopped here last week. I walked through the store all the way to the back, by the transmission and engine oil section. Unable to determine which trans fluid I needed to put in my car, I walked out to check my manual. When I walked back the nice lady behind the counter asked if I needed help. Knowing now what fluid I needed, I politely declined. I walked to the back and grabbed some Mobil 1 ATF. When I got to the register she quickly scanned my items. I asked how much it'll be, knowing the sum total needed to surpass $20 if I wanna get my rewards point. She looked me right in the eye and said, "I need about treefiddy" And that's when I realized she was a three story tall Loch Ness Monster from the Paleolithic Era. Suffice it to say my car now runs...