Sutter Tracy Community Hospital — Attraction in Tracy

Our experience at the Sutter Tracy Hospital

12:00pm We arrived at the emergency at Tracy Sutter Hospital around 12 noon with 2 people in line to get checked in/verify condition/get insurance information. In about 45 minutes we were assisted. The nurse on the front said it is hospital Covid protocol to not have any visitors/relatives inside the emergency room. We went to the covid waiting room (2 people were already waiting there). There was only a single person waiting in the "regular" waiting room. Fast forward 6 hours of wait time

6:10pm first contact from anyone within the emergency department. A x-ray technician came out to take in my mom for some x-rays. The whole procedure took place about 15 minutes and we continued on our journey of waiting to get admitted into the emergency room.

8:15pm I went to ask front desk if we can get the xray results and get recommendation for another hospital, so she can be seen, the lady on the front saw me waiting and wrote a little note to someone next to her, saying "bring this patient in a room" and my Mother got called in about 30 seconds later and we magically placed in the room. Not sure what changed the strict Covid protocol and why suddenly they let me in to help with translation (even though they said initially that they will have a translator over the phone for my Mother when she gets in the emergency room).

We got in the room and waited another 40min for a nurse to come. For our surprise, a lady from the front came to ask if my Mother has any medical insurance. I m not sure why, since we already gave all the insurance information whenever we were checked-in (almost 9 hours ago). Finally, a nurse came in (very polite and professional) and the doctor (very polite as well). He answered all my Mom's questions. They gave her treatment and did test.

Sidenote: I did request to speak with main person in charge for the shift: they said that "we will let him know", but nobody came to discuss anything.

11:45pm We left the emergency at Sutter Hospital.

Overall: the nurse and doctor were very nice and helpful. The organization/capacity/safety protocols/overall running of emergency room need PLENTY of improvement.

I would NOT recommend the Emergency service at...

Don't have surgery here. Go to another hospital. First, it's one thing to require an IV for administering fluids and meds but, the anesthesiologist requires a 2nd IV. For what you ask? Just in case. Just in case you need a blood transfusion; the anesthesiologist requires it. So, the 2nd IV went in. During surgery, I could hear the surgeon and anesthesiologist talking about school/college. I was in no pain (knee replacement) but could feel them tugging, pushing and prodding. I was awake and aware throughout the surgery. After surgery, my daughter asked for ice water for me. The nurse complied. Later I wanted more ice water, my daughter asked the nurse where the ice and water was so we didn't bother them to get more. The nurse informed her she could not access the ice and water as it was behind a locked door. Once my anesthesia fog went away, I realized the water was horrible. It even made me throw up. My daughter had to go to the cafeteria and buy bottle water. It wasn't until the next day that we found out the nurses have access to bottle water for the patients. They know the water quality is bad so they provide bottled water upon request. So I have to wonder why the tap water was under lock and key? Hospitals have come a long way in the food department these days but, not Sutter Hospital. Nuff said. Those IV's started bothering me. The one that wasn't used fell out of my arm completely. The other wasn't put in correctly. My arm blew up like a balloon. Evidently all those fluids didn't go in the vein. When the doctor released me from the hospital, he told the nurse to make sure she changed my bandage. Never happened. When I got home I changed it myself. I was never asked if I wanted to brush my teeth or clean myself. I wasn't offered any assistance. The nurses seemed too busy to handle their work load. I never thought to check out the hospital for reviews, only the doctor. I thought people demanded better care. I was...

Sincerely grateful to my Orthopedics Surgeon BAYAN AGHDASI, MD- to say Im thankful Is an understatement & Im blessed to have a surgeon who Is not only qualified, but who cares for the quality of life of his patients, his faith, positivity, his great beside manners, very empathetic, caring, respectful, DEDICATED doctor. So thankful He has been wonderful from the 1st appointment to now, thankful my surgery went as expected & looking forward to the journey of recovery & leaving those chronic pain days behind. Thankful to doctor Bayan Aghdasi.

Tania Villalpando, RN- she has been WONDERFUL to me as a patient, since pre-op & now post op 2 weeks after as well. Such a wonderful caring Individual, and even more amazing nurse. She Is exceptional.

TELEMETRY/MED-SURG RN team: 1- Bernadette Pabate, RN - she Is the most empathic wonderful nurse, she took such care of me when I had multiple issues going on from 2 IV that had to be changed & re done, to me having a breakdown of all the pain I was In after surgery, to holding my hand and reassuring me I was going to get through the pain and recovery

2-Margie Bacani, RN- she was my 1st RN I had once I was transferred from PACU to Telemetry/Med Surg & I must say after having a panic attack post surgery & being scared and in pain, she was wonderful to me, so sweet and kind, checking on me and reminding me not to feel ashamed to press the call button and ASK for help, to making me laugh, she had such genuine compassion and wonderful bed side manners

3- Kamarjit Kaur, RN - she was my third RN and she was very great!!!

ALL telemetry/ med surg nurses were great; I might not recall every name of every nurse but the complete unit Is wonderful; definitely take a special Individual to be a nurse and in a delicate unit. Grateful they were so attentive and genuinely concerned for my post surgery pain and care. THANK YOU FOR ALL YOU DID FOR ME...