The Little Flower Shop — Local services in Tracy

I live in another state. I wanted to send sympathy flowers to my brother and family, letting them know they are in our hearts during this sad difficult time. For many years my family and I have used this shop. It's apparent It's Not same friendly shop, it use to be.. I was extremely disappointed in Customer service as we spoke over the phone she was abrupt, in a hurry to take my order, I felt like just a another number.. I only wanted sympathy flowers, no special instructions. Flower arrangements cost a lot of money! And to be treated unkindly I decided to order from another flower shop.. I did - happy to say.. I ordered from Melissa Flower Shop in Tracy,Ca, I'm so grateful to them. The customer service was impeccable, kind, and thoughtful, they actually listened and cared ! Oh my gosh ! They sent me Photos of finished sympathy bouquet before they delivered them to my family.. Since I live in another state they wanted me to see it and make sure I was happy! Never has a flower shop sent me pictures ! Simply Amazing ! I will let everyone know Melissa's flower shop in Tracy,Ca is 5 + star's for - Caring customer service - beautiful bouquet's and piece of mind knowing you will get far more then you pay for. I've never written a review, maybe little flower shop customer service will learn something from Melissa's Flower Shop. Out of state...

I wish I would have caught the ladies name that helped me on the phone yesterday (3/9/2023). You were a Rockstar. After my usual big name flower company let me down, yet again, I was referred to The Little Flower Shop by a family friend. When I called and talked to the lady over the phone she was able to help me right away and capture exactly what I was after in this flower delivery. Because I liked the level of customer service I was getting, I even opted to upgrade my order to a bigger size than I had placed with the alternative company. I will be coming here for all my local flower needs from now on! (Special thank you to whoever made this beautiful arrangement at the store. It...

No accountability and ruined a birthday surprise. I've been ordering from this flower shop exclusively for the last eight years. I ordered a birthday bouquet was specified flowers and was assured it would be delivered on the morning delivery truck. On the day they were due to be delivered I was informed that they didn't have the flowers I requested, in stock, but would be happy to replace the missing flowers with another. I was then given three different excuses as to why the flowers weren't available. This is not what I paid $130 for and now it's to late to order from another company! Thanks little...