I live in another state. I wanted to send sympathy flowers to my brother and family, letting them know they are in our hearts during this sad difficult time. For many years my family and I have used this shop. It's apparent It's Not same friendly shop, it use to be.. I was extremely disappointed in Customer service as we spoke over the phone she was abrupt, in a hurry to take my order, I felt like just a another number.. I only wanted sympathy flowers, no special instructions. Flower arrangements cost a lot of money! And to be treated unkindly I decided to order from another flower shop.. I did - happy to say.. I ordered from Melissa Flower Shop in Tracy,Ca, I'm so grateful to them. The customer service was impeccable, kind, and thoughtful, they actually listened and cared ! Oh my gosh ! They sent me Photos of finished sympathy bouquet before they delivered them to my family.. Since I live in another state they wanted me to see it and make sure I was happy! Never has a flower shop sent me pictures ! Simply Amazing ! I will let everyone know Melissa's flower shop in Tracy,Ca is 5 + star's for - Caring customer service - beautiful bouquet's and piece of mind knowing you will get far more then you pay for. I've never written a review, maybe little flower shop customer service will learn something from Melissa's Flower Shop. Out of state...
Read moreI wish I would have caught the ladies name that helped me on the phone yesterday (3/9/2023). You were a Rockstar. After my usual big name flower company let me down, yet again, I was referred to The Little Flower Shop by a family friend. When I called and talked to the lady over the phone she was able to help me right away and capture exactly what I was after in this flower delivery. Because I liked the level of customer service I was getting, I even opted to upgrade my order to a bigger size than I had placed with the alternative company. I will be coming here for all my local flower needs from now on! (Special thank you to whoever made this beautiful arrangement at the store. It...
Read moreNo accountability and ruined a birthday surprise. I've been ordering from this flower shop exclusively for the last eight years. I ordered a birthday bouquet was specified flowers and was assured it would be delivered on the morning delivery truck. On the day they were due to be delivered I was informed that they didn't have the flowers I requested, in stock, but would be happy to replace the missing flowers with another. I was then given three different excuses as to why the flowers weren't available. This is not what I paid $130 for and now it's to late to order from another company! Thanks little...
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