Sky Zone Trampoline Park — Attraction in Tulsa

On Friday September 27, 2004 at about 5:00 PM we went to sky zone on 61st street in Tulsa, Oklahoma. LKN We are members so we checked in and my daughter started to jump. After about 15 minutes, she came over to me, crying, shaking and looking petrified. Which is not the look you want your child to have when it's sky zone. And when my daughter has this look, I know something bad has happened. My daughter told me that another mother had come up to her and threatened to kill her if she did not leave the woman's kids alone. My daughter had been jumping and playing with two little girls. So I am assuming that was the mom of those two little girls. I don’t know what happened because I was not told but whatever happened what ensued was not justified. My daughter was petrified, crying and asking to leave because she didn't want the woman to hurt her or to hurt me and she was very worried that the woman was going to come over to us and hurt us. The woman was sitting about 10 feet from us staring us down and giving us dirty looks. She was not someone even I was going to try to talk to, she looked unkind.

I went over to get the manager and explain to him what had happened. He told me he was going to check the cameras to see if that woman had approached my daughter. I then saw the managers, two men approach the woman and begin to talk to her. After about five minutes, they came over to me and told me what she said. They told me that she said that she did not tell my daughter that she would kill her or threaten her in anyway. Basically telling me that my daughter was lying. The manager proceeded to tell me that HE COULD NOT BELIEVE A CHILD OVER AN ADULT!! He questioned me and said, how could I believe your daughter, a child over an adult. The woman said that she did not threaten your daughter and so I believe her. WOW!!! These two managers were fine with my daughter staying there and jumping while this evil woman looked on and threatened my daughter. This is disgusting. Children should be protected not pushed to the side and told that they are lying because they are children. My daughter is 10 years old and very wise. Probably more so then these disgusting managers. These men are a disgrace and are a horrible representation of sky zone.

Two men as managers in a child's play place who do not believe children, and only believe adults is a very dangerous and scary situation. Especially in this day and age. I am shocked and saddened that two adult male managers of this child's place did not believe my daughter and did not want to keep my daughter safe Instead he let the woman stay at sky zone with her kids and continue to give us dirty looks.

After speaking to the manager, I decided to cancel my membership and leave sky zone and never return. This facility should be a safe and safe place for kids and families. We should have not been threatened and when we were , the woman that threatened us should've been escorted out of the facility, but instead they allowed her to stay there because they once again believed an adult over a child who was threatened. This to me is despicable and disgusting and corporate really needs to check in on their managers and see what is actually going on because one thing they are not doing is protecting the children who are there to play and be safe space.

My daughter would not have been shaking and scared if something did not happen. And my daughter surely would not be begging me to leave and go home if something did not happen. And these two managers chose to protect a grown woman over a child. These men, not even sure if I should call them that, should not be working with children. And hopefully they don't...

The short version: if you have small children you want to jump with, DON'T GO! It's a giant waste of money and a very frustrating experience all around. I highly recommend saving yourself the frustration by taking your business to the Airport trampoline park instead.

The long version: I brought a 6, 4, and 2 year old to Sky Zone and paid for them and myself to jump for an hour. Full price, no Groupon. $60+ for all 4 of us. No one at the registers said ANYTHING to me about not being able to jump with the kids. We put our Sky Zone socks on and proceeded out to jump. EVERY trampoline in the place is divided up into squares. I went out with the kids and was holding the 2 year old's hand as she jumped. I was quickly told by the teenagers patrolling the place that I could not jump in the same square as my child. Not only that, I could not even BE in the same square as my child to hold their hand while they jumped. I was irritated, but whatever. I proceeded to jump in the square next to them. THEN, they have the nerve to tell me I'm not even allowed to be on that side with the smaller children, but that I had to go on the opposite side for older kids and adults. I'm sorry, but I am not about to go off and jump by myself and leave my smaller kids alone with people they don't even know to be in charge. After 15 minuets of sheer frustration and absurd rule after absurd rule, I go and ask for a refund for my remaining 45 minutes because I did not pay to jump by myself and leave my kids. If I was just going to be sitting there watching, I should at least get my money back. Well, they proceeded to inform me that they were "sorry they hadn't told me when I bought my tickets" and that "they should have told me," but that they "don't give refunds." The best they could offer me was a voucher to come back another time. Yeah, right. As if I'm going to come back and relive this miserable experience. So, I settled for just losing my money and proceeded to just sit and watch the kids. The 4 and 6 year olds ended up upset because they wanted me to jump with them (as we had done previously at the Airport trampoline park) and the 2 year old ended up crying about it and refused to jump altogether. So great, another wasted ticket I can't get my money back for. 30 minutes in, everyone was not having fun and ready to leave. The kids were even asking to leave and go to "the Airport place."

So to sum it all up, avoid this place like the plague if you want to jump with your kids.

After coming on here to post this review, I see many others who have had this same experience. So what I really don't understand is why Sky Zone has done NOTHING to deal with this issue. All it takes is for them to create an area for parents and kids to jump together or simply for them to inform their customers before they purchase their tickets that parents can not jump near their kids. It's really a shame that such a potentially fun experience is ruined by this company's lack of communication, common sense,...

Seemed fun for the kids. Our first time visiting was at the last jump of the day (8pm) before their listed closing time 9pm. Their website says you must make a reservation online so I did. There were only a couple other families there so everyone was spread out. It almost seemed like we had the place to ourselves, except for how many employees they had-like there were a lot! On a week night when there's barely any customers it seemed a bit excessive but It was my first time going so I don't know if that's how they normally do things-maybe? Maybe it's to watch the kids for safety reasons if so that's good. Unfortunately at the end of our visit an employee came by and snapped at us -"We are closed and y'all need to leave." It was not my intention to annoy anyone or to overstay our reservation. We gathered our things and left. I said "I'm sorry we stayed too long" and walked out. I checked the time before getting in my car. I wanted to see how late it was. Maybe we'd really given her a reason to be upset. Maybe we stayed past our reserved time. It was 9:04pm. We were already outside getting in the car-after rounding up kids and putting their shoes on-which took a few minutes. It's been weeks now and I'm still miffed when I think about it. It was not my intentions to hold up anyone from going home. We were watching kids jump instead of the clock. Maybe they should make an announcement or ring a bell or something at 5 minutes before closing so customers can gather their shoes and things and be outside if they want the doors locked at 9pm. Maybe they shouldn't sell jump reservations from 8pm-9pm if they're expecting people to be gone before 9pm. The tone of your voice matters, especially if you choose to be rude to an adult in front of her children. There's a better way. Another thing: *The Halo arcade game was missing 2 buttons that essentially made it unplayable. We found out after I put $5 in it for the kids to play a couple games. We told 2 of the other employees there and they said sky zone doesn't own that game but we could file a claim on it if we wanted to. We suggested they put up a sign on it so people would know. They sent a girl to open the front panel which was surprising since it "wasn't their game" and proceeded to tell me there wasn't a $5 in it. Yes, there was definately a $5 bill in there. It wasn't jammed at the deposit slot like i think she was looking for- but It definitely took the $5 bill I put in it. After a display of annoyance she gave me $5. I give mostly five star reviews. I look for good things wherever I go. Overall the experience at Sky Zone was ok. The kids had fun. It's a neat place. *We were outside and in the car at 9:04pm. We weren't hanging around past closing time to be jerks. I didn't demand a refund for the game. They just overreacted to me suggesting they should put an out of...