KTM Hobby — Attraction in Tumwater

Updated to 1 star from 5. See bottom for more.

I brought my Kraton 6S V5 here after abusing it without maintenance for months and breaking the wing. Then we moved cross country twice, literally. I forgot how to put it back together after so much time had passed since I drove it last. A "box job," if you know what that means.

I was immediately greeted and told my story. I gave them my truck, replacement parts and screws in zip locks that I bought online before to upgrade it with like aftermarket A-arms and similar, just in case those things were broken. They took it all in, no questions asked.

Just a few days later, I got a call that it was ready. They had not only repaired the tail but inspected everything and even put on the upgrade parts because the stock pieces were affecting steering and acceleration.

I did notice four small screws in the aftermarket wing support missing but was able to put them in.

Its been a year-ish that my truck has run. I took it out tonight after getting it back and it's driving better than stock. No lie.

They made a customer for life out of me and will you, too.

And they obviously support they community, which stands out in itself.

For reference, and I don't want to mention names but, I dropped my truck off at another local hobby store back in December. There was little communication from them. I had to reach out for updates. Four months later, I went and took my truck back, untouched. Went to KTM a few days later. Fixed in less than a week. And I was contacted. That's customer service. That's getting things done. That's my shop now. Make it yours, too. You will not be disappointed. They take pride in their work, customer service, and community.

Update to 1 star:

Took my truck home after being told all was good when I picked it up. I even asked if there was anything I should change or update when I picked it up. Nope, go enjoy. Cool.

Over time, I ran it through a few local parks and a new residential area they're building here. Bashed but not insane YT stuff.

I spent some time looking at it later and discovered the rear body brace was not connected to the chassis. I have never had a reason or need to disconnect that piece since I never repaired the wing myself. There were obvious wear marks on the chassis where the rear brace was hitting and rubbing, it wasn't just a few days old thing. But also it was not like that before I delivered it to KTM, which never mentioned it either. The marks on the chassis are pretty apparent. Silver scratches VS a black chassis stands out. Remember, when I picked it up from KTM, everything was good from their perspective.

Looking at it further, I discovered my CHASSIS WAS NOW Bent! HARD!

I took the truck back to KTM and asked about it. He looked at it and using his phone light, told me the body brace screw was sheared off, pretty much putting the blame on me. Didn't feel right inside but I'm not one to make a scene, especially with people around, which his shop always has.

Tonight I took the brace piece off and absolutely nothing there. No screw. No sign of ripping or tearing or stress. It's empty. Nothing. Zero evidence of his "sheared screw" claim.

I firmly believe he left or forgot that screw in addition to the smaller wing screws and, me believing all was good, just trusted him and went to have fun with it again. I didn't expect to have to examine or double check his work. I don't pull tires off my car to check mechanics after a brake job. I just drive.

He did not want to admit any wrong doing. But also to lie to me and say you see a sheared bolt in there when it turns out the hole was completely empty? Seriously? You lied to me on the spot. I knew I should have asked you then to show me more. I regret not making more of scene with your customers around.

I'm now having to order a whole new chassis at $200 plus his $131 labor (more than initially said but I was happy to pay because I had my truck back) and doing it myself this time. KTM will never touch my truck again.

KTM, Don't lie to your customers to cover...

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