Costco Wholesale — Attraction in Tustin

My review is only for the optical department where you place orders for your eyeglasses and contacts. A few weeks ago a man was able to pull up my profile and explain my benefits - how much insurance would cover towards eyeglasses and how much they would cover towards contacts. He was pretty helpful, although they were busy, and I thought I would receive the same kind of service the next time I came back. Yesterday, I came out of the optometrist, which is located inside Costco, with a prescription for contacts. I walked over to the counter when my number was called and asked if they could let me know the cost of contacts through my insurance. This time around a middle aged man helped me. He gave me a weird look and said he didn't know if he could do that. I asked if he could check my benefits and gave him my ID card. For some reason he was having trouble pulling up my profile and told me that he couldn't even tell me my benefits because I was out of network. I was a little confused because just a week ago, his coworker was able to do just that. So I asked if maybe he had entered an old profile. He grumbled at me and said he could show me the computer screen and he quickly turned the screen and moved it really close to my face, almost hitting me. He didn't apologize and I wasn't sure how to handle these kind of situations so I didn't say anything. The computer he was using was having trouble so he went to another computer and showed me an error message that said to have me call my insurance because my profile wasn't found. Instead of apologizing about the inconvenience, he said " See, look. I don't know why you said they were able to pull up your benefits because that's impossible. Your profile doesn't exist." I went back into the optometrist who easily found me in the system and printed out my benefits. She also suggested that I go to another Costco location since that man at the counter was being rude. So I went to another location with my prescription and explained what happened. The woman that helped me apologized, asked for my ID card, and found my profile in a matter of seconds. Apparently, the man that had first helped me searched for my profile incorrectly and told me false information.

I understand that it could have been a genuine mistake or maybe he was trained improperly, but I was so hurt by the attitude he was giving me. He was not nice at all and he looked like I was more of a hindrance than a customer asking a simple question. I am not sure if he was having a bad day or not but he no one should be treated like that. I may or may not come back to this Costco since it is closer, but I will definitely not let that same...

If the overall low star review continues to drop at this Costco, then I wouldn’t be surprised. If you have gotten poor customer service here, please hit the like/agree button. More-so if you’ve been poorly helped by a particular employee named Flora then also hit that same button. I thought a gentleman was going to help me and I waited like 10 minutes until Flora stepped in. I was with my family trying to get price adjustment on a couple of shirts that I bought a couple weeks ago within the 30 day period policy. The moment she came to assist, I already knew something wasn’t right. The looks and tone I got were very rude. To which made me feel like calling upper management to provide better service but at that point she was already handling it or as she said in her own words in front of me and my family “I got to make sure I’m doing my job duties” to which I don’t know why she would even say that in front of a customer. Not only that but when I walked over to the clothing section to take a picture of the price drop of the shirts, another employee who followed behind who was directed to also check out the price said “oh I think it’s expired” which was odd because there is nothing on the price tag that says expire date. The experience ended horribly when Flora said to me with attitude “just so you know, I messed up on the price. It’s not normally a price that ends in 0s” (which I researched what 00 means it’s a manager’s discount see picture below. Again her comment threw me off), gives me the money in cash and as I thanked her, there were no positive exchange of acknowledgment for helping me out. I mean “you’re welcome have a nice night” goes a long way but okay. Maybe someone had already complained about her previously or maybe having a bad day but you don’t take it out on other customers. It’s super disappointing because this is the closest Costco to my house and have hardly had any type of service like this. Couple weeks ago when I bought my shirts is when I had picked up my prescription glasses and want to give a shout out to their employees at the optometry department. Customer service like Flora and the other red vest employees that were involved with assisting Flora is just a huge example of having robots step in and take over so this doesn’t happen again. I could get the same customer service from a robot. I’m sorry you had to do your job. If this long review doesn’t convince you then I was at the wrong place at...

Absolute discrimination at its finest. This review covers 4 separate visits and my now distaste for their employees at the entrance. 3 visits included my partner and I entering the door. I scan my card, he is either next to me or directly behind and he is stopped EVERY TIME to ask for his member card. I must then inform them that he is with me during every visit. This is absurd considering I've watched if they do this to any of the other husband's walking in with their wives. They have not, at least during the times I have observed them. Why are they stopping him out of all people every single time? And they are not kind about it either. I have a couple of theories... Another incident happened yesterday when I witnessed a woman, her mother and her service dog wanting to enter the building. They asked if it was a service dog. She answered yes. Then they followed up with asking what disability do they have because it did not look like a service dog. Again another example of utter discrimination. If they wanted to confirm that the dog is truly a service dog, then that is their right. But, what is not right, is asking the woman what disability does she have in public and infront of the other customers. Health and disability information should remain private. According to the ADA, it is ILLEGAL for a private or public entity to publicly ask for a person's disabled condition (this is true, you may look it up yourself). Did you ever think that maybe she doesn't want to share that infront of a bunch of passing strangers? Also, there are plenty of disabled conditions that are not physical (ie. Blindness or deafness) so it may not be obvious, however questioning her in a accusatory manner and pubicly is not appropriate. The lady in question informed the employees that their questioning in a public setting is not allowed and they insisted that it was perfectly fine to do so. Ultimately, she decided to leave entirely and said she did not want to shop there because she felt targeted against. With that said, this facility and all employees in it need to do better! All employees should take discrimination prevention, anti-profile and communication training and implement it when they're working on the floor. It is absolutely ridiculous that these 4 incidences happened infront of my eyes. Be kind and be fair to all customers. This is simply...