Planet Fitness — Attraction in Tustin

Was looking for a gym nearby and tried here. The day pass was an easy process and there was no sell pressure or anything and the staff was super friendly.

The next day I got the back card membership mostly for the guest pass feature which is a great deal.

I go during the day and never have an issue with getting machines and it’s not too crowded which is important to me. All machines are well kept. I clean before and after using machines (as with any gym you will see people not wipe down after use so I just do it before and after). The staff also go around cleaning frequently it seems.

Machines all work and I really like the vibe in the gym. Which is perfect for me. Cardio machines all have TVs which is cool and I turn on closed caption while using and listening to my music.

They have massage chairs and tanning booths. I’m not sure I’ll use tanning but the massage chairs for sure. And the front desk guy helped explained how I use and where to sign up.

The lockers are nice and clean and showers looked good. Saw no issues. I rarely shower at gyms (prefer to go home) but when I need to go somewhere right after gym I like having showers. They even have a little room for changing if you need more privacy.

I wish they had a water bottle refill station, so be sure to fill up before you arrive. They do have water fountains.

Overall I chose this gym as it’s clean and all worked and staff was beyond friendly and no pressure vibe. The location is also great. Plenty of parking (although I bike, and there are bike lock poles by Ra Sushi below). I go to this plaza a lot for movies so now can workout and eat and movies all...

[Update: 12/5/2022 It's been more than a year since I told different staffs at the front desk that the clothes hooks in the men's shower room are broken/wobbly and need to be fixed, and they still haven't been fixed. Water puddles (hazard) everywhere in the shower area due to poor drain, soap machines broken or out of soap over the weekend. This place sometimes makes me think there isn't anyone who manages this place. As someone mentioned previously, this place is filthy.]

Despite the recent surge in the Omicron variant, this gym doesn't appear to be enforcing indoor mask mandate. 50% (or more) of the members are either not wearing mask at all or properly wearing one. I know it's hard to enforce this, but isn't it the law?

The men's locker area is pretty clean, but I guess you can't make much mess in this area anyway. The Men's shower room is a bit filthy in general, and I'm lucky if I find a shower booth with soap filled (usually it's out of it) There is always the puddle on the floor, curtains and clothes hook have been in bad condition (torn, missing hook, and wobbly) for the past couple of weeks (or months possibly). It just looks like an area not well-maintained, and I always have hard time deciding whether I want to take shower here or at home.

I love Planet Fitness for the price and its convenience, and I really wish this gym had a person who will take good care of the overall appearance. I've been to the one in Costa Mesa, and it shocked me because one of the staffs was walking around wiping down equipment with sanitizer and a towel. I have never seen that here at Tustin and I wish...

Unacceptable Conduct: Poor Attitude from Gym Manager Ben Location: Planet Fitness, the District at Tustin Legacy

My recent experience at Planet Fitness Tustin was such a huge disappointment by the disrespectful behavior of the gym manager Ben.

From the moment manager Ben talked to us, it was evident that his attitude was less than professional and with such a discriminatory tone. His demeanor was dismissive, disrespectful and he fabricated fake policy against me and my group of friends who are minority race and women.

Ben's disrespectful behavior and attitude should never be tolerated, he treated us with such a disrespect and tone of voice in his attitude that we could not believe with all the years at the gym and US we would ever have encounter something like this. A gym manager should set an example for their team and prioritize the satisfaction and well-being of their members.

I sincerely want to address this issue to Planet Fitness Tustin Owner to investigate this person Ben (Manager) and take appropriate action to address this issue and ensure that all staff members, including the manager, uphold the values of professionalism and customer service. Gym should be a very safe and happy environment for all of us gym-goers to exercise and take our mind of the daily mundane work, this type of hostile environment created by Ben should never be tolerated in any business...