Churned Creamery Tustin — Restaurant in Tustin

I have eaten at Churned several times. The first time I loved it and was impressed by their flavor offering. The ice cream was a little too soft for my liking but the flavors made up for it, as did the fun staff.

The second time I ate there the staff was still fun but I found out that they don't have lids for their cups. I had planned on purchasing another cup of ice cream once I had finished the one in hand so that I can share it with my coworker. Sadly, no lids, so I had to eat it myself. Disappointing yet delightful at the same time.

This last time I ate there, after talking it up to everyone, the flavors I wanted to share with my husband and friends were gone, the girl behind the counter was not friendly and seemed annoyed that I was interrupting the conversation she was having with her friend. When I asked her some questions, she scoffed and truly did not seem to care to know the answers. They still don't have lids and the friend was hovering and making faces with the rep behind the counter, which made me feel as if I was intruding, so I ordered as quickly as I could and left.

I strongly believe that good customer service brings people back to a place, even if the food is mediocre. I would have been okay with the lack of lids and the overly soft ice cream had this place been more receptive. This recent visit had machines with no ice cream, flavors that were gone, a staff that was not very welcoming. If I am going to spend my money on something indulgent, I would rather go to Yogurtland or Afters,...

CroCream ($5) with a single scoop of Black Cookie ice cream ($4) topped with honey roasted peanuts and caramel sauce ($.75 for up to 3 toppings and sauces): Black Cookie ice cream is rich and creamy with a rich Oreo-like chocolate flavor. The honey roasted peanuts add a crunchy texture along with a sweet/salty balance. The croissant adds a nice buttery flavor to the mix and the caramel sauce really ties everything together. Rating: 5/5

Flakey French Custard Triangle ($3) with a scoop of Black Cherry ice cream ($4) topped with Fruity Pebbles and raspberry sauce ($.75): The Black Cherry ice cream has a strong cherry flavor. Fruity Pebbles incorporate an artificial fruity flavor, crunchy texture, and eye-popping yellow, red, green, and blue colors. Raspberry sauce adds a little bit of sweet and tart flavor notes. The custard triangle tastes like the puff pastry used in a turnover with a crispy outer shell. Rating: 4/5

Tahitian Cone ($1) with a scoop of Mango sorbet ($4): The Mango sorbet tastes like you’re biting into a fresh mango with bright tropical flavor. The Tahitian vanilla cone has a wonderful flavor as well – rich and almost...

I had a bad experience here last week, and I called the store to see if they would partially refund me, but the manager hasn’t called me back, so I’m writing this review. We ordered three milkshakes and two slices of different cakes to go. Once we were home, we discovered that one of the milkshakes had large shards of plastic in it (yikes!). My daughter immediately stopped drinking it. The two slices of cake (tiramisu and chocolate cream) were possibly a few weeks to a month old...? They were completely dried out and tasted like paper with a dry yet gluey texture. Beware the cakes! We took one bite and also threw these out. So, three of five items from this place were completely inedible. Just some other observations - the store was pretty dirty with dust everywhere and faded, dried out toppings preserved in jars as decorations. Strongly recommend against treating yourself to any...