Hollywood Cemetery

I have never felt so disrespected and insulted in my life. My mother and I went to choose my father's gravestone. While there, we went into the office to ask them if after 6 months they could maybe plant some grass seed on the dirt mound that is my father. The woman was beyond rude, didn't listen, and when I politely tried to correct that we were not asking for his stone to be raised (he didn't have one yet), she said, "I'm talking!" We also asked them to replant a tree that had overlooked our family's plot for 4 generations at OUR expense. We are willing to pay for the tree and it's planting. The rude woman said, "ugh, that's work for our groundskeepers, so..." and then a voice (I imagine her boss) yelled from another room that planting a tree might create roots that disturb other graves. That entire area is MY family's graves. No one in this room was familiar with the area. And the unprofessionalism of yelling from another room and not even coming out to speak to us like human beings combined with this woman's attitude was insane to me; my mother was in tears the entire ride home and still today. If I was at a Starbucks and someone spoke to me in this woman's tone, I would leave. This is a cemetery. Our family has four generations of people buried there. I cannot use the language that accurately describes the "service" we received in the office of Hollywood Cemetary. If your ancestors did not buy plots there, do NOT buy them now. They don't mow, tend to graves, and charge outrageous fees for things they don't do. And they have zero respect, compassion, or politeness. My parents were married for 60 years. Listening to her cry on the way home from that cemetary because of their rudeness and disregard for her husband's grave absolutely broke my heart. AVOID DOING BUSINESS WITH THESE PEOPLE AT ALL COSTS.

Edit: I also find it suspicious that all of the five-star reviews for this cemetery have no comments or vague ones attached. That's a clear sign of getting your friends and family to offset the horrible truth of your business.