Hotpot Restaurant — Restaurant in Irvington

So I ordered a beef patty, jerk chicken, rice and peas and plantains. For starters, they don’t sell white meat AT ALL. Whether curry, jerk, or bbq, everything is dark meat. Strike one. So I ask the lady to just give me thighs. In my photos you can see she gave me ONE thigh. Cut in half. Mostly bone, no meat. I asked for gravy on my rice and she asked which kind. I asked for a spoon of oxtail gravy and she said I couldn’t have that. Honestly, if she had said I had to pay extra I would’ve. But she didn’t even offer that option. Then she gives me TWO tiny plantain. So I ask her to give me extra and that I will pay for the extra. She says “would you like 3 for a $1?” So I say…sure. She gives me ONE extra plantain. As in, she’s gonna charge me a dollar to add ONE to the original 2 she gave me. The beef patty was mild bc they don’t carry spicy. Also wack for that. The meat in the patty as you can see, looks like bully beef/corn beef. Very mushy and paste like. When I tell you the jerk chicken had NO SPICE i mean it. Not spicy at all. The rice and peas had no coconut in it. I kept finding broken bone pieces in the rice too. My wife ordered a veggie patty with coco bread and the coco bread had no coconut taste either. We are never coming here again. They’re cheap in quantity and cheap in service. I’ll happily drive to brooklyn to the real deal. Even Golden Krust is...

I went to pick up a small order of oxtail, and I was shocked to be charged $28 for just three oxtails! That seemed outrageous! When I asked for extra oxtail and offered to pay for it, I was told it would cost an additional $18. Wow! As a result, I switched my order to curry chicken with rice and peas. Unfortunately, the rice was overcooked, and the chicken was poorly seasoned. Overall, I was very disappointed with both the food and the service. Is this restaurant under new management? The food used to be scrumptious. I don't know...

Overall the staff and food is pretty good, all things considered. So much so that I patronized the restaurant frequently as well as recommended it to everyone but unfortunately, today will be the very last time due to the one rude “woman” in the front whom lacked respect and emotional intelligence. I’ve only ever had her serve me twice but both times she was obnoxiously rude and disrespectful and it definitely outweighs the several other interactions I’ve had with the other...