We have been using Stafford Plumbing & Heating for 33 years, and have never been disappointed. As owners of two properties (our primary residence and a rental), there have been too may projects to list individually, but every one of the was completed to our satisfaction. We have had a few new furnaces and hot water heaters installed over the years, and have had periodic maintenance performed on our furnaces. Besides these big installations, we have used Jim and his crew for every imaginable plumbing issue.

Jim, Jim Jr. and Rob are all very knowledgeable, professional, personable, patient, and most of all, accommodating. Their response time for scheduling jobs is excellent. It's very rare to have to wait more than a couple of days for service; with many requests, they have come to do the job on the same day. What a pleasure to deal with this group, as all their jobs are handled in a very satisfactory and professional manner. They are completely reliable; they come when they say they will.

No job has ever been too small for Jim and his crew. Jim even took the time to come to our house on a Friday night once when we had no hot water and could not figure out to turn the hot water heater back on. He turned it back on very quickly, and we all had a good laugh at our incompetence (not Jim's), but we appreciated his patience and consideration to even come out for something so simple. You could not ask for better service. We have such a comfort level and sense of familiarity with Jim that we look at him as not just our plumber, but as a friend.

I would also like to commend Lauren, who manages the office. She is very pleasant, and responds to all requests in a timely manner. She does an excellent job at coordinating the jobs and determining a reasonable cost for the jobs. When unable to reach her, she returns our calls promptly and attempts to fit us in according to the urgency of the job.

I have complete confidence in Stafford Plumbing & Heating, and highly recommend them.