Nicholas Jewelers Inc — Attraction in University Heights

I’ve been debating doing this review for quite sometime now. I’d give this place 0 stars if able.

I went in for a consultation with Gary about an engagement ring. It went really well. Picked out a beautiful diamond and setting based on a snowflake.

July 23rd was the date I popped the question. The ring wasn’t ready until that day. That was nerve wracking, but I got over that quickly.

Weeks later a small stone on the corner of the setting popped off and I went back to get it repaired. The first thing out of the gentlemen’s mouth once I gave it to him and he looked at it for a moment was: “this isn’t a real diamond!”. I immediately said “well I hope it is cause y’all made it for me!”. I truly thought he was joking. Gary popped out and the look on his face told me that something was said that shouldn’t have been.

Long story short: they by accident or on purpose gave me a fake diamond or a stone that wasn’t nearly the quality that I was showed during the consultation. And once this was found out, nothing was done to right the situation. We hadn’t taken it anywhere else for a cleaning, a refitting, nothing.

I can only imagine maybe it was a mistake. And that would be ok. Mistakes happen. But one should own up to it. Or at least make it right. Or attempt to. And that...

Just Googled jewelery repair stores near me and so happy I chose this one!

Scott was pleasure to meet and work with....and I can't forget his partner Gary.. anyway this is an awesome team.

Took some watches in for batteries get a new band for one and repair a couple more....also took a ring in as diamond fell out ...can't wait to take more of my older pieces in to FINALLY get fixed after years and years of not wearing them.

I think I've found my personal jewelery/ repair/wholesale store and so much more all in one.

Thank you for a wonderful first time...

Nicholas Jewelers is a true gem in the Cleveland area. Gary is friendly, knowledgeable, and always welcoming. I’ve brought in a few items for repair, and each time the service has been fast, professional, and top-quality. They also have coins and unique estate items, which makes every visit interesting. It’s clear they’ve been serving the community for years with honesty and care....