24 Hour Fitness — Attraction in Upland

This gym is very poorly managed. The GM (being responsible for the mess of this place) is one of those types that likes to abuse her power and kick members out early (typically 10-15 minutes) nightly. I personally had to call public works of Upland so that a running water fountain could be fixed. A staff member told me it was an issue for "months" and management, even though aware, never did anything to handle the extreme waste of water. When I called the city it was literally fixed the next day. I mention this because it's a great example of the disregard of customer service and overall care of this gym. They are hyper focused on increasing their membership count while neglecting the basic customer service aspects. They have done nothing but milk the Covid clock and continue to say they cannot change their hours. It's "24 hours" but it closes as early as 8pm. After 27 years of membership it's time to find another gym. This is sadly a disaster will child-like managers that aren't fit to hold their positions. The GM is very delicate too so please be careful how you approach her or she will threaten to cancel you. It's like a mob mentality here. You will also NEVER and I mean never get feedback, support or help from corporate if you have any sort of issue. Aside from the utter absence of competent management, the gym is more often than not just very dirty. I hope GM can find herself something more suitable for her skillset and then I would consider going back (granted that they actually begin to clean the lockerooms,...

I just moved to the area and am trying out lots of different gyms to see which one is a good fit. This was probably the worst experience I have had thus far at a gym in the area. First, I walk in and explain I signed up for a free pass to see how the gym is, and the front desk person acted like they could care less. Like it is sometimes annoying to be hassled by the front desk but I prefer a tour, maybe a rundown of the rules of the gym, and a brief discussion over membership pricing over being totally ignored. Then I went straight to the treadmills and I had to try 3 different ones before I found one that actually worked and wasn't broken. While on the treadmill I looked around and all the equipment looks like it is from the 90's. Then as I began my workout the weight floor, the dumbbells, and the weight machines were all really filthy! No one seems to clean up after themselves and the staff doesn't seem to care either about the cleanliness. Floor was covered in stains, hair, and littered with paper towels everywhere. When I would wipe down the machines or weights with a sanitize wipe it would be all brown after like it hadn't been cleaned in years. I really dont have anything against 24-hour fitness, I actually had a membership at one a couple years ago. But this one is neglected and I think the members have stuck around only because they have been there 10+ years and do not know any better. But hey the one bonus is that the gym is NOT crowded at all. Sorry but I will not return...

This is one of the worst gyms you could possibly find, not just this branch, but 24 hour fitness in general, they charge you a lot if you do a month to month subscription because they know that people tend to realize that 24 hour fitness is wack but they can’t cancel because they have a contract, they charged me 15 dollars fee twice because i had my cash app card locked when they payment was gonna go thru even though i unlocked right after “but their weak system doesn’t realize that now the card is unlocked and they can charge it” however i went to the gym in less than 24 hours to tell them to charge it again, and when the employee saw that i was charged 15 dollars in less than 24 hour she said they can’t do anything about it, same thing happened twice, well then congratulations you lost yourself a customer. Maybe they should change their brand name from “24 hour fitness” to “less than 24 hour fee” My advice to people is to go find another gym especially if their month to month subscription is more expensive than a contract subscription. My advice to 24 hour fitness is that you should work on your system instead of only caring about money. One more thing, it’s funny how they call themselves 24 hour fitness when they close at 8, if that means anything then it’s their greed to make more money and not caring about customers...