Southampton Hot Tub — Attraction in Upper Southampton Township

We had been thinking about adding a spa for years, so I turned to ChatGPT for help researching the right model—and that’s how we landed on Bullfrog Spas and Southampton Hot Tubs.

We stopped by the Huntingdon Valley showroom on a whim and met Greg, a knowledgeable and refreshingly low-pressure salesperson. He walked us through the entire process, offering expert advice on what to consider (and what to avoid), sharing pricing details, and then giving us space to make our decision. It was exactly what we were looking for—guidance without the hard sell. We made our purchase that day.

Christine took over from there, managing every detail—from helping us finalize our spa configuration (including JetPak recommendations) to coordinating a delivery date that worked with our tight schedule. She nailed it.

On delivery day, Pat arrived right on time, just as promised. He and his team carefully moved the spa into place on our patio, installed the cover lifter, and made sure everything was ready for the electrician.

After the wiring was complete, I ran into a small issue. I texted Greg and quickly received a call from Alex, who let me know that someone would be out that same afternoon. Despite it being the evening of July 3rd—the night before the holiday—Pat returned around 6 PM and had everything working perfectly within minutes, just in time for the 4th.

A spa is a major investment, with a lot of moving parts—literally and figuratively. We’re confident we chose the right team. Southampton Hot Tubs delivered exceptional service every step of the way, and I have full confidence they'll continue to support us for years to...

I recently had an issue with the Bluetooth audio in my hot tub and contacted the manufacturer for assistance. They assigned South Hampton Hot Tub Services to address the problem. While the company successfully fixed the audio issue, this repair led to a new problem with my spa lights, which had never malfunctioned before their visit.

After South Hampton completed their work, the lights in my hot tub began to malfunction. I promptly contacted them regarding this new issue, but instead of providing a solution, they gave me the runaround and claimed that the audio repair was unrelated to the lights. After conducting some research into the spa's wiring it became evident that the audio and light connections are located near each other, making their claim dubious.

Moreover, the manufacturer had to send another technician to rectify the situation. This technician mentioned that South Hampton most likely caused the lighting issue and also noted that South Hampton did a poor job of putting the cabinet back together in my spa. The technician mentioned that some of the wiring was pinched because of the way Southampton put the cabinet panels back on the tub. Mistakes can happen, and I understand that. However, it is essential for a company to take responsibility and correct any issues they may have caused. Unfortunately, South Hampton Hot Tub Services failed to do so, leading to a frustrating and unsatisfactory experience.

I am still having lightning issues because of the service this...

Dave has horrible customer service. He was rude/ disrespectful towards my wife when she was watching him perform a repair. Ultimately, they came out 3 different times to fix two different leaks in our hot tub. Each time they made a repair, we were told to wait a few hours to fill the hot tub and every time we filled the hot tub, there was another leak. We were told that the leaks from new areas and had to pay each time they visited. But, when they noticed that one of the leaks was from their previous repair, Dave got extremely rude to my wife, gave her the check and took off the part that he fixed earlier that day and said that the hot tub was "unrepairable". This direction all came from his boss Pete and they did not honor their customer satisfaction guarantee of (1yr) for any of their repairs. Pete failed to return any of our calls or text message after that incident. I do not recommend this company to anyone. They can not be trusted to do quality work and guarantee...