Stylin Paws Play Place and Grooming Urbandale — Attraction in Urbandale

They're a nice place but we have since moved on to a better daycare.

During my dogs time their he was well taken care of but the communication with me was lacking from the beginning. My dog's name is Gordon. I had been asked if I called him "Gordy" which I don't. Even after informing them that I don't I have caught them calling him that.

On another occasion they called me while I was at work and I answered only to be told they meant to call his vet instead and hung up on me. Confused as to why they needed his vet I called back immediately. Thankfully they just needed to confirm his vaccinations. That call almost gave me a heart attack.

Something that I always thought was a little weird was how the pet owners can't see inside the day stay area aside from the photos in the report card. We now go to a place where I can see him on live stream anytime and the transparency is refreshing.

We also tried to do a grooming session at the Clive location and called at least a month in advance to reserve it. The day of they cancelled it because the person called out sick. Instead of getting him with someone else the best they could do was reschedule a week out.

The last thing that always confused me was the learning games. My dog knows some different words than normal for specific commands like lay down being, "drop". I was never told about these learning games, so when I saw it I felt like I had to call to explain what he knows so they didn't replace the words he understands.

If you're not a helicopter dog parent this...

Very disappointed with this place. Spoke with several people leading up to our trip there from Colorado. We needed to board our fur baby for a day and a half while attending a wedding. I completed all paperwork and sent in all required vaccination and stool results weeks before we arrived. I showed up and they didn’t have it so I had to re-send all emails and then they did not pass her for her temperament test. Chloe goes to the dog park on a regular basis, has attended daycare at multiple facilities and is a very social and lovable dog. They said she had some hair stand up and they would not re-test her. They discriminated against her because she has a quarter pit bull in her DNA. She has never had any issue around children or kids. Once we did pick her up first thing in the morning she drank 2 bowls of water like she did not have any available to her, and we received her report card once she was back home with her family. In photos with my mom’s dog, sister’s dog and my cousins dog. I did attempt to get a re-do with the temperament test and they were very rude about it...

I took my shiba inu for the indoor dog park on a very cold day during the week. From the front desk I couldn't see inside the "park", and was surprised to find that we were the only ones there. There was very loud music playing and my dog was frightened by it. There were only maybe 5 dog toys in sight and the room was a bit dreary. After 10 minutes we started to head out when a woman entered with her corgi. I asked if they could turn the music down and they said they would, but they forgot. I talked with the woman for maybe 10 minutes before we both headed out. Why have loud 50's or 60's music blaring at an indoor dog park? I can't imagine any dog enjoying that racket. Front desk was polite, hence 2 stars, but I would...