AAA Pickerington — Attraction in Violet Township

If they place you with Raegan, save your self the stress and ask to have someone else. I promise you it will be worth the wait for someone else. Learn from my experiance. I travel all the time for work and have traveled a few times for vacation. Because I work in a fast past job, own my own business and have a family, my time is valuable. I went into AAA hoping to make like easier by having someone else guide me through the process and and not have to deal with the hassle of figuring everything else my self. Instead Raegan made this process stressful and much harder then it needed to be. She was no help as all she did was talk about relationship issues and the crazy dynamic she has with her boyfriends daughter. She printed us off a bunch of resort info from different resorts (many of which did not even meet what we told her we were looking for) and sent us home. She told us to call or come in after we looked through them and decided on one... at no time did she even attempt to go over any of the info with us or help guide us towards a package we may like. We took the info home on a saterday. I called Monday and Tuesday and left message with no returned call. When Raegan finally called me back, she made it sound like we were getting the package $10 cheaper than originally quoted. I thought we got a deal as at no point in time the day we were at the office had she told us prices could change or would change. After I put down my deposit, Raegan had said she would send me my confirmation and receipt for deposit. I didnt think anything of it until several weeks later when she sent me an email reminding me my payment was due with a document that finally had a price that was $200 more then I was quoted/printed the day we were in the office. In the email she also included her hours that she would be in the office that week to make a payment. Again stating that i could call or come in (this time in writing and not verbal). So I went in on Monday between 11-7 as she stated and she was not in, I was told she had just left for lunch. So left her a message at the office requesting a call and followed up with an email. She called me back and I expressed my concern for the price. She requested that I send her a copy/text with a picture of the document and price I was referring to. Then proceeded to tell me that the price had changed and the price I agreed to when she booked it was $200 more. When I told her she should have made that clearer and reminded her of the whole conversation about it being cheaper, she informed me that they generally dont fo things over the phone and it may have been clearer had I came in to book my reservation. I left it alone and decided to go into the office the following day between 9-5 as she stated she was working that day in the email I received. I got there at 930 and wanted 2 hrs as she was not there and her supervisor was busy. When I finally got to sit down with her supervisor Sheri, I finally thought I was getting somewhere. She finally showed me a document of what I was getting with my trip. Gave me a walk through of what to expect, told me she would ensure she talked to Raegan to ensure no one else had to go through what I did and talk to corporate to see if I could get some of the $200 back or some additional accommodation for it. It took a week for her to get back to me. She sent me an email where she informed Raegan that I did not hear her tell me that the rates may change and she should try to book people right away. She also told her that I was unset that I showed up during her lunch and she may want to let customers know her lunch break schedule. In addition she informed me that corporate declined to give me money back or any accommodations as a result of Raegans poor service and $200 her direct actions caused me because I did not book my travel the day we were in the office and received the pricing. I could have booked it my self with better service and less stress. I purchased the cancel for any reason insurance and I'm truly...

I have always gone to my local AAA location to pick up maps and tour books for our upcoming trips. We're driving to California next week and have two more long-distance trips planned within the next few months. I came to AAA Pickerington to pick up the maps and tour books for each state we'd be driving through. I like the paper maps and the tour books, because sometimes GPS flakes out and WiFi/cellular data can be spotty during travel. "M'am, m'am, EXCUSE me m'am, we typically limit you to three maps and three tour books for each transaction," one of the employees said. I explained about our upcoming long-distance trips. After I started going through all the maps and books to figure out which ones to put back, I was told by this employee that they would "make an exception" for me this time (I've NEVER been limited in the past), and she basically chastised me for not choosing the "regional" maps instead of the individual state maps that are larger print and easier for me to read. This employee made me feel unwelcome. I was the only customer at the time, and there were four employees sitting at their desks/kiosks. The employee who completed my transaction was extremely courteous, had absolutely no issue with the number of maps and books I had selected, and seemed apologetic about the condescension openly displayed toward me by the other. Now here's the thing: I have had AAA RV for years. Technically I don't need it for roadside assistance because I already have that specific coverage through my car insurance. I don't really "need" these maps and books, but they are certainly a convenience to have. If I'm not allowed to walk into AAA and collect any and all of the maps and books I need for my upcoming trips, then WHY am I paying for a...

We want in to get help planning a trip to Hawaii. We were greeted fairly quickly. The associate was "nice" enough. We informed her that some of our plans were still up in the air but we were planning ahead. She took our information down, and information about our trip. She said that she had an appointment that was waiting on her. We didn't have a problem with that since we just walked in. The associate said she begin researching for our trip and will contact us at the end of the week. That was fine....that was 2 weeks ago. Disappointed with the experience since I've never used a travel agent before. I'll give them a second chance...