Get Air Pickerington — Attraction in Violet Township

While attending the park yesterday with my children and other family members we had a very terrible experience. While watching my youngest child and his cousin play in the toddler area another child was left unattended in the area with no parent or guardian supervising him for quite some time. During this time the child was in the foam pit at the slide he proceded to scream and throw a tantrum in the middle of it with no adult coming to check on him, he then proceeded to take the squares out of the pit stacking them and when other kids would come down the slide to get out they would fall he would then scream in their face leading him to hit a little girl which her mother removed her immediatly shortly after he proceeded to then hit another little boy which his dad did not see happen. At this time one of our party members notified an employee of his behavior and that he was left unattended she told the little boy he had to keep the squares in the pit which led to another explosive tantrum still no parent for him. When the employee radioed for help the parent had finally noticed there was an issue she portrayed she had been watching him the whole time and that other kids were kicking the blocks in while he was stacking them which was far from the truth she then called the employee a derogatory word so a member from our party stepped in to say thats not what happened and that he should have been getting supervision which led to the woman yelling nose to nose in his face pushing her chest into his as a result the escalation went even further as she was told to leave she got into his face again walking out as well as 4 other members of our party at this point the police were called and eventually led to all of us being aksed to leave as well. The fact we were asked to leave when we notified the employee immediately seemed unfair to our children as they got their time to jump lost because of someone elses incapability to parent and supervise their child. The place is not monitored very well at all and the staff is not trained to handle these situations. Not once did management come to assess the incident. For the future this place needs to increase the amount of employess supervising all jump areas not one time did an employee supervise the toddler area, they have cameras but clearly they are not watched and they have zero interest in reviewing what is happening. These places are not made for free babysitting you also still need to be watching your own children and controlling their behavior because what I saw yesterday is a clear view in the lack of parenting and the problem with parents in society...

I have brought my child here since she was 1 and have had several issues but continue to come because it's the closest, indoor activity park. That said, the park is generally filthy and the staff is wildly immature. Today, a young staff member told my daughter that she was "too big" to come in and play. She's 5 and under the height limit. The young lady (a teenager working alone) told my daughter this and laughed at her as she began to cry. I asked to speak to a manager while this young lady continued to laugh and other guests saw what was happening (all agreeing that this situation was ridiculous and appalled at her behavior). She then called a manager who refused to speak to me and told me to send an email rather than taking the time to have an adult conversation to resolve the issue. I would never return here if it weren't for the fact that it's the only option in Pickerington. The owner of this establishment and/or the management need to either hire or train staff that understand basic common decency and accessibility laws. Denying entry to a little girl who meets all the criteria and then laughing at her as she cries is disgusting behavior and is 100% unacceptable. The only resolution I was offered was to email the management who chose not to respond to me, just as they refused to take a phone call; but, hopefully a public message will garner some attention, a response, and corrective action.

Editing in response to Owner: No, this isn't the time for her to stop coming as she is under the height requirement stated on your website and was shorter than other children (including teens) that were in the park today. Additionally, this is the 2nd time this employee has done this to us and we've witnessed it with other children so I find your response to be lacking at best. She then spent the rest of our time there with her feet up on the desk in the back, entirely ignoring the park area. Finally, you did not take my call, did not respond to my email, and only are responding to me here to save face for yours and your staff's behavior. Perhaps had your staff member acted responsibly and not laughed at a 5 year old and had you taken a simple phone call or responded to an email, we wouldn't need to have a conversation publicly. Be better people, it's really not hard to smile at a child or to take 5 minutes out of your day to answer a call or respond...

It was spacious and was plenty for the kids to do however, the general manager is just rude. I understand there are rules that need to be followed for everyone’s safety, but they took it over the top. My son is under 46 inches so there are things that he can’t do, which is understandable. For instance the BIGGEST area of trampolines that are right in the front where you have to walk past to get to any other area in the park he isn’t allowed on. We were told this when he tried to go jump on them and after we were told we tried our hardest to keep him off. But I like I said, that area is the center of the whole place you have to walk by it to get to anything else, so of course he is going to try to jump on that area. He’s only 4. So my husband and I had to tell him multiple times that he had to get off. The general manager walks up to us and says “I’m sorry I see that you are trying to keep him off but I need to remind you that he can’t be on them at all so you need to keep him off.” We tried to explain that he’s a kid and we are watching him and if he gets on we do tell him to get off. Then he said “well my staff has already told you once I shouldn’t have to tell you again.” I understand you have rules but kids are kids. I can’t prevent him from trying to get on the trampolines, especially when all of his cousins are on them. I will tell him he can’t be on them and he will go about his business somewhere else. I don’t understand why I get talked to that way when you clearly just seen me tell him to get off. Also we were the only ones told no drinks on the premises when I was trying to give my infant son a bottle, but I seen people walk by constantly with drinks and not one thing was said. Needless to say we will NOT be back and I don’t recommend this place to anyone.

EDIT:

Thanks for your response, however you might want to actually look further into how it was handled since I’ve seen a couple other reviews and have heard from other people, that they have had similar issues. I do apologize for my husbands behavior but I can’t control him, I can only control myself and I am in customer service so I understand rules and regulations and can’t imagine being rude to anyone unless being cussed at. Also not an excuse for how the situation...