Planet Fitness — Local services in Violet Township

Good evening, I would like to start off by saying that, as a morning regular of this location for a hot minute now and a retired army vet with anxiety and ptsd issues, I have never seen a more attentive, courteous, and welcoming crew before. Every morning upon my arrival, they are always greeting everyone when they arrive as well as when they are leaving. The club always presents itself in such a manner to where the cleanliness, and functionality of the equipment is phenomenal. The bathrooms are always clean and presentable, and I always see tge staff combing the club floor ensuring that not only the equipment is clean and functioning but that the towel dispensers and cleaning solution is topped off. They are always greeting everyone and asking how things are going etc.. these staff members and the leadership definitely keep this facility operating like a well-oiled machine and I personally do not think they get paid enough. During my time attending this facility, not once have I seen any issues with the staff and club members interaction. The staff as I have witnessed have always maintained nothing but pure professionalism while performing there daily duties. If there are any issues, it is usually with the guests as when the staff members approach the guests and try to reinform them of the club ruled and regulations, the members want to act like they didn't know, what the rules are, and want to catch an attitude with the staff when the staff is only trying to do their job nevermind the fact that not only are the rules and conduct outlined in the paperwork the members sign, but some can b seen in the club. So you see it's not the leadership and staff issues, it's almost always, guests not wanting to follow simple rules and guidelines that are set in placebo planet fitness that they have signed to agree to. This staff needs to be commended on their daily performance as alot of you already know that customer service isn't always easy. So, instead of having the entitlement attitude, how bout the next time you visit, show the staff a little appreciation and thank them for being there so you have a place to go and workout...

I wish I could give this location negative star's! The stand up tanning beds are horrible, with bulbs that I swear haven't been replaced since that location opened. I've met ONE employee at this location, in the TWO YEARS ive gone there, that was actually nice to me, and at least pretended to like her job! I always cancel my membership in the spring, than rejoin in the winter. I've been doing this for three years. I was a year around member for two before that. Hilliard was my original home store, then, I moved to Reynoldsburg and got stuck with this piece of crap location. I cancelled my membership the morning of my payment date. I get home to notice, I was charged after I cancelled for the month of May. The first time I call ,"you just missed the manager, I'll have him call you!" Next day, no call! I call back and I get the rudest boy I've ever spoke to in customer service environment. He asked me what it was regarding when I asked to speak with the manager. I informed him I never was contacted by Jeff about a refund. The boy got rude with Me and said "I'll tell you right now, he won't issue a refund! You didn't cancel by the tenth so we won't reverse them." I told him I appreciate your help, but I just wanted to speak with the manager. Finally I got in contact with Jeff, I explained my story and told him I sign up every fall/winter and been doing so for about 4 years now. He told me that he appreciated that, but will not offer me a refund. I politely told him, that's fine, but I won't be signing up again this fall, and hung up. Moral of the story, they lost roughly $25X6 months for $25.00. Way to go Jeff, Pretty sure that's not how...

PF already has a reputation of being a joke gym but this location has become literal stand up comedy.

As a big guy, I understand the risk of lifting heavy with no safety for my joints. For years I have carried a small gym bag with wrist straps, ankle straps, knee wraps ect along with my phone, keys and water. Everything is kept organized and out of the way in the bag instead of spread out all over the floor around me.

Today mid work out I was approached by a manager who informed me I can either put my bag away and carry all my safety equipment around individually or leave the gym.

I politely explained I’ve been a member for years doing this and it has never been an issue. I asked when this policy changed and how it was communicated out to customers/members.

They couldn’t answer and just responded “uhhh new management has changed policies and need followed by all members.”

I asked again, where were these policies publicly posted and how they were communicated to members.

Met with another blank stare I was again asked to lock up my bag, put it in my car or leave.

I promptly closed my bag and walked out.

Maybe they should bring back their bagel and pizza days and really show people this location has no interest in safe work outs but just taking your money, changing policies and alienating loyal customers.

DON’T be fooled by the price, find a gym who cares about its members and supports their members work outs, not push them away and out because they don’t fit...