Kids Empire Warminster — Attraction in Warminster Township

Disappointing and Unprofessional Experience at Kids Empire

As a summer camp director responsible for the safety and well-being of over 120 children, I feel compelled to share our experience with Kids Empire to help others avoid similar frustrations and disappointments.

We had a scheduled visit with a large group of campers ages 5 to 8, arranged well in advance. Unfortunately, in the days leading up to our visit, we found it impossible to get in touch with anyone from the facility. Repeated phone calls went unanswered, leaving us with no opportunity to confirm details or ask even the most basic logistical questions. Once on-site, we observed staff members leaving the phone ringing and continuing to ignore it, even when they were clearly not busy. This only reinforced the impression that communication breakdowns are not an accident but standard practice.

Upon arrival, we were met with complete disorganization and inflexibility. Staff informed us that waivers were required before entry, a detail that could have been easily addressed ahead of time had anyone responded to our earlier outreach. Instead of working with us to find a solution, they refused to let anyone into the building, leaving young children waiting outside in the summer heat in front of surrounding storefronts. Some were crying, overheated, and confused, and staff showed no sense of urgency or compassion in response.

Even more disturbing was the refusal to allow children to use the restroom, forcing us to rely on neighboring businesses who, thankfully, were far more accommodating and kind. At one point, the situation was so visibly upsetting that one of the nearby business managers came outside and offered our group a large box of stickers in an effort to help cheer up the crying and disappointed children. That gesture of kindness stood in stark contrast to the indifference we experienced from the Kids Empire staff.

Once my staff and I began the difficult process of contacting parents individually to get digital waivers signed, we encountered yet another issue. The check-in process itself took an additional 5 to 10 minutes per child. This meant that even if we had come fully prepared with signed waivers in advance, we would have spent the majority, if not all, of our reserved two-hour visit just checking in, leaving little to no time for the children to actually enjoy the facility.

Despite the delays and distress caused to our campers, staff continued to demand full payment upfront and refused to allow anyone inside until that was settled. All this came after we had already lost the majority of our scheduled time.

To make matters worse, the manager and employees were unhelpful, dismissive, and at times outright rude. Their tone made it clear that accommodating our group, or even just offering basic human decency, was not a priority. Things deteriorated to such a degree that we ultimately had to leave abruptly, leading to even more emotional distress among our young campers, many of whom were already crying from the experience.

As a final note, a manager from another nearby business in the shopping center approached us unprompted to express that our situation was not unusual. They shared their own experiences of poor treatment during birthday parties hosted at Kids Empire and confirmed that similar complaints were common.

In summary, our experience with Kids Empire revealed a pattern of poor communication, disorganization, and a complete disregard for children's well-being. For a facility whose entire brand centers on children, their lack of flexibility, empathy, and professionalism is inexcusable. I strongly advise against booking any group trips or events at this location and would caution parents to think twice before entrusting this business with their...

We had our son and daughter's birthday party here recently and the experience was BAD. From the very beginning, the staff gave us a hard time and tons of attitude. My sister arrived 10 minutes early and they did not allow her to set up or see the cake. They told her that only the birthday mom could see the cake, even though she only wanted to verify that both names were on there. They did not allow her past the "security" doors to decorate and set up the balloons which could have easily floated up the tall ceilings. She had to remain in the cramped lobby area until I arrived. (Mind you the place was nearly EMPTY for a Sunday afternoon).

When I arrived, I asked to see the cake and they brought it out. I thought the cake would be too small for all of my guest, so I mentioned the $30 off I'd receive if I did not use their cake and decided to use my own. This was from a conversation I had with a staff member on the phone a few days prior. Instead, another woman was brought to the front and she said, no, because the cake was already made, I had to use the cake and I would NOT get $30 back. I was appalled by this, and when she asked the girl I apparently spoke with on the phone if this was what she told me, the girl was too afraid to say anything but admitted that she told me I didn't have to use their cake.

Then there was the issue of the waivers. As more people were coming in, our party host (who was pretty rude) started barking at people about needing to have waivers and wristbands before coming in. Mind you, all of the waivers are online and are pretty long and tedious (no paper versions). Even people who won't be playing (i.e. older adults) have to sign a waiver. At one point, she wanted us to clear out the lobby area since it was getting crowded. But when she saw my mother-in-law and some adults go in, she approached me and rudely said they all needed wristbands to get in. So we all had to go back out. It was so bad that I even called some other family members and told them not to come anymore.

Then the issue of paying for extra adults. I was told a number of times that I would pay for any extra adults at the END of the party. I confirmed this numerous times since I did not want staff members to bother any of my guests coming in who were considered extra guests. Halfway through the party, they started stopping my guests from coming in until I paid for the extra guests. It was so embarrassing!

My husband had to stop what he was doing to go to the front and pay the balance so our guest could be let in. And they did it again when other guests arrived. I asked about it, and the acting manager said that their manager called and said I should start paying for people as they came in and NOT at the end anymore! They just changed their procedure like that for no reason, except perhaps because they believed we weren't going to pay. Just disrespectful and a huge inconvenience to me and my guest.

Also, right when we were about to sing Happy Birthday and cut their cake, one of the staff members approached me and said the manager needed to speak with me at some point. This felt extremely intimidating, especially when I was just trying to enjoy the rest of the party with my kids and our guests. When we approached the acting manager, she had to ask other staff if there was anything else they needed to speak to me about and said, oh everything is resolved being that I paid for all the guests and everything. Just horrible!

Pros: The kids had fun. But the experience was HORRIBLE as a parent. These places are supposed to make birthday parties easy, not difficult. Please don't book a party here unless you want a headache and to be embarrassed. Read the reviews. Super expensive and the sock policy and waiver policy are just ridiculous....

We recently spent an afternoon at Kids Empire, and overall, it was a fantastic experience for both our kids and us as parents. This indoor play paradise truly lives up to its name, offering a colorful, safe, and high-energy environment for children to explore, climb, jump, and play to their hearts’ content. One of the biggest highlights of our visit was the incredible staff. From the moment we arrived, the team was welcoming, attentive, and clearly passionate about making the space fun and safe. We saw staff members actively engaging with children, assisting parents, and doing regular walkthroughs to ensure the play area remained clean and orderly. The play structures are massive and well-designed, offering a great variety of slides, tunnels, climbing nets, and ball pits. Our daughter and even my 8 month old had a blast exploring every corner. The layout encourages both physical activity and imaginative play, which we truly appreciate as an alternative to screen time. Despite how busy the space was, it was impressively clean. Hand sanitizing stations were available throughout, and staff were often seen cleaning and tidying up. Floors and equipment looked well-maintained, and socks-only rules were enforced, which helped keep things hygienic. While our overall experience was very positive, there were a few things that could be improved. The section designated for toddlers and smaller children was unfortunately overrun by older kids, who were often roughhousing or using the space inappropriately. This made it hard for the little ones to safely enjoy their designated zone. It would be great to see more consistent staff enforcement or signage reminding guests of the age restrictions in that area. Both arcade machines were out of service during our visit, which was disappointing, especially for kids who were excited to play them. While we understand that things break from time to time, having both games non-functional definitely took away from the full experience. This isn’t directly the facility’s fault, but a notable downside was the number of unsupervised or poorly supervised children. Some parents were either on their phones or seated far from where their children were playing, leading to occasional rough behavior or disregard for age-appropriate zones. While the staff did their best, this is a recurring challenge in open play spaces that needs a bit more reinforcement through signs or staff announcements. Despite a few setbacks, Kids Empire is an incredible place for children to burn off energy, make new friends, and enjoy hours of play in a stimulating environment. The enthusiasm and dedication of the staff truly stand out and help maintain a mostly positive, safe atmosphere. With a few small improvements—especially around monitoring age-appropriate zones and keeping all equipment in working order—this venue could easily become a five-star favorite for families everywhere. Would we return? Absolutely. Just maybe during a less crowded time to ensure our little ones get the full...