Ashley Store + Outlet — Local services in Warminster Township

I don’t typically write reviews on businesses, especially when I have had a bad experience, but this may be the worst overall service ever received when coupled with poor quality. In November of 2022 I bought a sofa and love seat from Ashley. The product was beautiful and I am happy with the look of the furniture. Unfortunately the quality has been terrible. I am on my second set of cushions due to the sinking you see on the photos. When I called about the first issue, the rep that I spoke with told me that “when I saw this on the showroom floor, I thought this may be an issue.” She then proceeded to send new cushions which without argument, even though the extended warranty which I paid almost $500 didn’t cover. I thought this was the end of the issue, especially because the new cushions seemed to be filled with different materials. Unfortunately within a few months, flipping the cushions almost weekly, the same issue began. I went to the store 4 weeks ago and asked for a store credit to replace the items since they indicated the first time this is a consistent issue with this product. I spoke with Pamela (Manager) who cannot make a decision and she sent an email. I asked her when I would hear back and was told within 72 hours. It is now 4 weeks later and when I entered the store again because I had not received a call and I brought this up, Pamela dismissed my concerns and stated she didn’t say 72 hours and never even apologized for the issue taking 4 weeks. Pamela then spoke to me with her back turned and seemed more interested in leaving for the day than helping solve my issue. I asked her if I am required to throw a tantrum in the store to get a response and she stated, “you can, am I will call the police.” An apology for not responding never happened, instead I was threatened. What makes it worse was when I asked when I would receive a response, she told me tomorrow and assured me by 12 noon and she assured me, she would call herself. It is now 6pm the next day I have not heard from her, her regional manager or anyone else from Ashley furniture. To top this, I asked who the regional manager is and was refused information, a phone number or any contact information for someone who could make a decision and help. I hope this review sparks some interest in bettering your service and making good on your commitment to offering high end customer service and quality products.

Adding an update to keep current. It is now two days later and I still have not received a response from the store. Nobody in my house weighs more than 170 lbs, I would think a sofa should be made to handle this weight without this type of sagging.

4 days have past and still no response from the store, the manager or anyone else. Poor service and poor quality. I recommend not to purchase anything from them!

6 days… and still no response!! Believe what you read, the negative reviews are very accurate. The quality of products and the follow up and service is awful!!! Will continue to update my story frequently!!

8 days, I can see why the Better Business Bureau rates them an F!!!

12 days and still no response, customer service speaks volumes. Check out the yelp reviews - only a whopping 1.7 stars!!

15 days… 1.3 stars on Facebook!! Wow, you really keep outdoing

More than a month has gone by and as you can see, I have continued to update the review. Although all the great reviews have received a response, This store continues to ignore their customers with problems and issues. Today a letter was sent to Todd Wanek the CEO of Ashley furniture. I am hopeful this may spark the store to treat customer fairly. I will keep you updated!

After several weeks, I was contacted by Ashley furniture. I have sent pictures, confirmed in those photos the issues with the furniture. I sent copies of the shipping label that proves they sent me cushions already, simply because they had no record. What have they done? Ashley will only agree to send cushions that I am sure will collapse in a few months. Good luck if...

Where do I even start? I had just moved to Horsham and had no furniture for my apartment. Was sleeping on a leaky air mattress. So I stop into the Regency/Ashley furniture store in Warminster around 6pm and a young salesman, Steven, helped me pick out about $2500 worth of furniture after explaining my situation to him. He said the delivery scheduling people were gone for the night but I could call them and schedule a delivery in the morning. Said shouldn't take more than 2, 3 days tops to get the delivery. I call the next week and they aren't able to set up a weekday afternoon delivery for 2 and a half weeks. I go in to the store the next day and talk to a woman named Elaine about it. She agrees that Steven should have told me that in March delivery schedules usually fill up fast. She says she will type an email to see if anything could be done to speed up the delivery and will get back to me. A few days later, I go back in after not hearing from her. She tells me that she's sorry, but nothing could be done. I tell her that I'm upset but if she can get them to deliver after 5 on the delivery date, it would go a long ways toward making things better. She says she will contact them to try to get that to happen.  I get an automated call the next week saying the delivery has been scheduled for between 2 and 6 on such and such a date. I go back in and ask Elaine if they would be delivering after 5 so I wouldn't have to take off from work. She says that my delivery is the last one scheduled for that day. Okay. So the day of the delivery, I get a phone call at work at 1pm from the driver of the delivery truck saying they're just around the corner. I told them that I was at work and they were supposed to deliver last during the 2 to 6pm time slot. They said this was their last delivery of the day but said I could reschedule.  I had already been without furniture for almost 3 weeks, so no, I didn't want to reschedule.  Fortunately, I was able to get a friend to meet them and accept the delivery. When I get home, the kitchen table I bought had several new scratches and a piece was missing from the work desk set I had bought (see the photos below). So I go back to the store. Elaine tells me that since the table was a floor model, I had bought it "as is" and nothing could be done.

I showed her the picture I had taken of it while it was in the store (no scratches) and tried to explain that it was no longer "as is."  She told me I should have just refused the piece when I saw it coming off the delivery truck. I told her that I wasn't there for the delivery because they came early and I had to have a friend sign for it.  Sorry, no returns on floor models. Same for the work desk which she informed me  evidently didn't come with the file cabinet part.  Evidently. the file cabinet piece was an extra $200 on top of the $240 I paid for the desk. I said "how was I supposed to know it didn't come as a set.  There was no separate price tag on and Steven never mentioned it was a separate item and never tried to sell me the extra piece.  I showed her the photo I had taken of it in the store the day of the purchase and told her any reasonable person would have thought they had purchased the whole set. She said Steven was relatively new but should have known better. Can I return it? Nope! Company policy. But she could sell the file cabinet part of it for a discounted price.  This is unacceptable.  It's false advertising.  Sorry, it's company policy that showroom sales are final.  Can you explain to your boss what happened and get an exception to be made? She said she completely understood why I was upset and that she would talk to her boss and get back to me.  She never gets back to me, so I go back in.  She said the boss said no.  I ask her if I can speak to the boss. That's when I meet Pamela, one of the least friendly, least helpful people I've ever met. Since I'm running out of room, I'll cut to the chase. DON'T DO BUSINESS with this store. They won't own up to their mistakes or shady business practices. They are...

DO NOT BUT FURNITURE HERE!!! I paid over 2k for a brand new couch in August 2021 and have been BATTLING with this store for a replacement since they delivered a BROKEN couch. I have tried countless amounts of times Ashley furniture will not assist with sending me a replacement. After patiently waiting over 9 months for it to be delivered, they sent me a couch that was damaged in the factory, covered up, and sold at full price. I tried multiple times with their third party Ashley furniture doctor and I had a technician come out to inspect my couch, he exposed the damage and told me it is not structurally sound it was damaged in the factory and that they should be sending me a new section because it should have never been delivered this way, it makes an awful noise every time I sit on it and that section of this couch is very uncomfortable. In the technician’s report he wrote that it was “up to standard” and I have been getting the run around ever since. Once I disputed with the credit card company for quality of goods they reached out finally after a full year of going back and fourth with emails and phone calls and said that they will send someone to the house with extra wood and essentially turn my living room into a workshop and take apart and piece together another frame. That is completely unacceptable I did not pay 2,153 for a damaged refurbished couch. The cushions look like I’ve had it for 20 years and it feels and sounds even worse than it looks. I want a new section which is the original product we agreed upon. This place has THE WORST customer service I have ever experienced. I included a picture of the damaged framework from when the technician flipped my couch over to inspect along with my sunken in cushions and the latest response from the store. Absolute disgrace. I put 1k down and financed the rest on a credit card that’s why it says a different amount on...