Oakland Nursery - Dublin — Attraction in Washington Township

On February 16th 2025 @around 5pm I experienced the absolute worse service at The Dublin Oakland nursery. The lady that works in the back where the house plants are treated me the worse I have ever been treated in my life- I am a loyalty member customer who is an avid collector of rare and non are Aroids, I spend on the average 1k a month at Oakland nursery- this time I decided to try the Dublin location out and after this I will NEVER step foot into that store again and I will tell everyone I possibly can the same. I belong to several plant lovers groups not only on Facebook but here also in central Ohio! As I was back in the greenhouse area this lady watched me the whole entire time looking down at my pockets , followed me around, and even called for back up she made useless small talk with her “backup” as I tried to ignore her and look at what I came in to BUY! I felt as if she thought I was stealing. I was absolutely appalled and no longer wanted to spend my money I. Her store, so I as I begin to walk out towards the front of the store to exit she proceeded to follow me, making comments as if she was going to call the police, I ignored it. The whole time thinking of not only her ignorance but also my mother who was sitting I. The car eating on me! When I got outside she continued to watch me walk to my truck, I pointed at her because I wanted my mother to know what I was experiencing in a store that I have been going to since I was a child, I’m talking the original Oakland nursery in Oakland park on the North side of Columbus I grew up on Dunedin rd. Literally the street that dead ends to the place I used to love to go in the summer time and see the beautiful flowers and citrus trees out back, or dream of riding out from behind the gates in one of those iconic “Oakland Nursery” Delivery trucks, or during Christmas time when Santa would come and I would sit on his lap so my mother and father could get my sister and I pictures taken for that years Christmas card to send to family living in other city’s and or states. I love the New Albany location I visit it almost daily, I live 1/2 mile away- they almost know me by name. (By face for sure) like I said I spend at least $1K a month there. When I had had enough of this lady’s ignorance and my pride almost broken I decided to turn around and walk back in to confront her. But when I got to the door she turned around and played “Ignorant”. Like I wasn’t even there, like what I endured never happened, as if what she did was okay. I know nothing will come of this, she won’t get talked to, I don’t know her name to point her out. But I know her behavior was appalling and I just hope this 0 star review is a blemish on the reputation of a store that was so significant in my life even as a child. No one ever should be treated the way she treated me, a life long...

This negative review is about Dan.

Bought a tree last September, everything looked great until late Spring. Emailed Molly and she was helpful letting us know that our tree looked heat stressed, and we should water on a weekly schedule (not surprising with the drought). She also mentioned that if things hadn’t improved by September, to reach back out (there is a one year warranty on our tree from date of purchase). Called back early September since nothing had changed with how our tree looked despite plenty of watering (leaves always drooping and many dead branches that were once growing). Explained that I was still concerned, and looking for advice on how we can help our tree basically not die. Spoke to Dan on that first phone call in September and he was very short, let me know to send pictures to Molly’s email again, and he would take a look himself. Never heard back. Sent a follow-up email. Still nothing. At this point we were approaching my warranty (surprise surprise), so I had to call again a week later and spoke to Dan once more. He was curt. Told me he thought Molly responded (passing off the blame). Very rudely, and with a laugh that let me know this wasn’t worth his time, he told me that our tree looked “perfectly fine”. With that he was ready to hang up. Our tree does not look perfectly fine, it continues to look heat stressed. Again, I’m no expert, but heck did he need to be so off-putting? Just a customer concerned that their tree may succumb, really not asking much here.

Dan is rude, demeaning, and offered no kind help. I’ll take his advice and just keep watering, but wouldn’t be surprised if the tree never makes a comeback and I’m out the money. This experience has felt nothing short of Dan pushing me away until the warranty is up.

Where could Oakland Nursery have improved here? Maybe something like “Sorry I didn’t get back to you, I have had an unusually busy week. I did take a look at your pictures and I actually think your tree looks really good compared to some others I’ve seen. Just keep doing what you’re doing and I think it’s going to be completely fine going forward. It’s a young tree, so this summer has been especially tough, but I still think you have nothing to worry about. No need to fertilize or anything, call us again in the Spring if it’s not...

I have been going to Oakland for decades and always loved the service and selection, but I'm done. I've had two weeks of sitting on hold for 10-20 minutes trying to contact the delivery department. Last week, I scheduled a company to lay mulch which of course was dependent on the delivery arriving before that date. I called to confirm delivery date, which was verbally confirmed. The day of expected delivery, nothing arrived by mid-afternoon so I called to check on it. Dan told me it was scheduled for the following day. So I had to reschedule the help. Then last week, I ordered plants for delivery, and went through the exact same nightmare. I confirmed the delivery date earlier this week, which is critical because I have to go out of town tomorrow, and today, nothing. So I called to check on it, asked for a manager after holding for 10 minutes and having to call back, and Nick got on the phone. He repeatedly told me that the date on the order was tomorrow and also said "I don't know what you expect me to do." I explained multiple times that I had the delivery date confirmed by Oakland and I am going out of town. He just repeated his statement. No "I'm sorry". No solution. I will never do business with Oakland again. Based on their lack of response to other FB reviews, I'm guessing they don't...