Cap City Fine Diner and Bar — Restaurant in Washington Township

We had a laughably bad experience at Cap City-Dublin last night. We went back and forth between Fado and CC and picked the latter, albeit with no reservation. "Greeted" by the host is being kind: with four hosts at the host stand, they each kind of stared at us, not saying a word. Finally, I said "table for two" and one of the hosts said "it'll be a wait but you can go to the bar." No greeting, no nothing. We said OK and went to the bar, but there were no two seats together. We went back to the host and told her and she seemed... well... mad at us! She said it would be a 15 minute wait (mind you, noone else was in the lobby), and so we waited.... and waited... while - I kid you not - other people without reservations walked in and were seated promptly. In fact, I asked one couple if they had a reservation and they said no... and were told it was a 5 minute wait and were seated before us (this happened a few times). There's more about the greet... but let's move on to the main event

We are seated along a wall with three tables all in a row -- us (a two top), four ladies next to us, and then another two top. What happened over the rest of our dining experience was a comical train wreck. First, when our server FINALLY came, she started by apologizing and said the night it a train wreck because they are using new handheld devices. She apologized in advance and said everything will probably get messed up. Suffice it to say, speaking for our table alone, not only was the waitress MIA most of our time there, but right off the bat my husband got a garden salad when he ordered the wedge. He tried to get someone attention but he couldn't... so finally he just ate it.

Second, let's start with the other two top near us. Their order was totally messed up; the server brought us their two entrees, set them down and walked away, and then the couple called them back and we watched the server take their entrees away. Eventually they got another set of entrees.... they didn't seem happy and pretty much packed up with doggy bags and took off not too far into their meal.

It was the four top of ladies right next to us that was most concerning. (BTW, if you are wondering why we are watching everything going on so intently, it's because our server was MIA most of the evening and we had a lot of downtime; instead of being upset, we just sat back and watched the show). The four ladies next to us were, perhaps, a book club or an old friends get together? after a few apps they each ordered their entrees. When they came out, three got entrees and one was not served. I assumed that perhaps this fourth lady wasn't hungry and was sitting out the main as all of her friends ate, but eventually her food showed up too. Strange that three of four got served while she sat, I thought. But the biggest weird thing was that one of the four ladies started eating her chicken and then called over a manager to show that her food was completely raw. He apologized and took it away and we watched the other three ladies eat their entire entrees while the one with the bad chicken just sat there. When everyone was nearly finished, her chicken FINALLY arrived. What blew my mind was that the server (our server who was MIA for our table) immediately showed up and cleared everyone else's plates (we were like "No! Don't do it!) so that the lady with the chicken has to sit there eating an entire entree all alone while her friends watched on.

I have a hunch that there are systemic failures going on at the culture at this joint. Too much went wrong from the bad opening. TO this point, there was a manager (we could tell as he was in a suit expediting) and FOUR TIMES he walked by our table to go to the other tables in need, and he never acknowledged us. No, we don't expect this, but at comparable restaurants (Cameron's on 161, J Alexanders) the managers always make a point to go around and meet and greet when near tables.

We'll pass on this one for the future.... with our next stint at Fado next door, where we should have gone in...

Our waitress, Jackie, was incredibly kind and honestly made the evening more enjoyable. Cap City please keep this treasure as long as you can.

The food was very tasty. They have one of the better, if not the best, Caesar salad flavors out there. Right amount of lemon.

I was surprised my balsamic chicken was so thick, but it was properly cooked and juicy. I was also worried there seemed to be a lack of actual balsamic reduction on the plate, but it.was so flavorful it was just perfect.

The dessert was the brownie sundae. I would highly recommend they reconsider their presentation for this dish. It comes in a goblet with hit fudge at the bottom, a scoop of ice cream and whipped cream atop that, with bits of brownie around the sides. Sprinkled with candied pecans and a cherry on top. Sounds and tasted delicious, BUT due to placing the ice cream directly on the hot fudge, you get a soupy mess very quickly. Unfortunately ours was soup before it arrived ao we politely asked for a redo, we wanted actual ice cream. It was then we found out the error in their presentation. Hot fudge plus ice cream equals soup. My suggestion is to not try an reinvent the wheel. Separate the ice cream and hot fudge with the brownie or just use the hot fudge as a drizzle. I have a sneaking suspicion that it was just easier to ladle a glob of hot fudge in the goblet and finish off the dessert. Doesn't make for a good experience, but perhaps the kiddos who most likely order the dessert don't mind. Just my 2 cents. Otherwise, very tasty and...

I went to a restaurant yesterday and had an extremely unpleasant experience due to unprofessional service. A female server approached me with an obviously fake and insincere smile, which immediately made me uncomfortable. When she asked for my order, I clearly told her I wanted soup — not once, but three times — yet she kept acting like she didn’t hear me.

Naturally, I became very unhappy and showed visible displeasure, but I did not raise my voice, insult anyone, or cause any disturbance. I simply sat quietly there.

Instead of addressing the issue professionally or asking me if something was wrong, the server went to the back and started crying. she brought out the manager, who immediately told me, “You are not welcome here,” and without explanation, took away the drink I had already ordered.

The manager made no effort to understand what happened, showed no intention of hearing both sides, and simply reacted to the server’s emotional state. I was shocked when the manager threatened to call the police if I didn’t leave, even though I had done absolutely nothing aggressive or inappropriate.

I have no idea what kind of customer service standard this restaurant follows, but blaming a paying customer just because an employee cried — without any investigation or communication — is completely unacceptable. Shouldn’t proper staff training and conflict resolution be the priority here?

The service was not only unprofessional, it was insulting. This kind of behavior is disgraceful and reflects very poorly on the...