Wonderland Family Fun Center Pizza - & Local brews

The manager told me in these words “I guess you’ll just have to write a bad review online then”— so here it is!!!! Our 6rd old son had a Birthday party at Wonderland for 6 kids! We also had plenty of adults with us. With our entire birthday party we spent about $250 with additional pizza/games/ and most importantly unlimited mini-golf and UNLIMITED LASER-TAG. Well, we did this party for my daughter 1 1/2 yrs prior and it was AWESOME!!! We were so happy with the all the Fun the kids/adults had!!! It was the best, and no clean-up!!! Well, this time it was much much different. Everyone got there at 6:30- our pizza didn’t come out until 7:40 which we had talked about 6:50/7. They kept saying cause they all of a sudden got “so busy”. It wasn’t that busy(much busier the prior birthday). Then as we are all standing in line for the Laser-tag I was getting so frustrated 25 min in— I went and talked to the manager and said “hey, this is a Laser-tag party and we have yet to play” he shrugged his shoulders and said “Yeah, it’s first come first serve.” (At some point it was mentioned the night before a staff member forgot to plug in all the vests so only 8 were working.) Well, It was time to do presents and cake and I asked the manager if he or someone would mind standing in for my husband — so he didn’t have to miss it!!! He said “I guess, but if someone came behind me I’d let them go in front of me.” So basically he was saying (while standing there looking like he was doing nothing with blood-shot eyes 🤨) he would not hold our place. My husband had to stand in line for close to 45 minutes for only ONE (far from unlimited) Laser-tag game. He basically missed most of the Birthday party. The previous party- they picked up our table. The host was present. They were so organized. But this time, We all had to clean up so there was enough room for our son to open presents. I complained, I called, talked to two managers. I asked for the Laser-tag part of my party to be refunded not my entire party. To be fair...We still ate pizza and played games. But they should not advertise UNLIMITED LASER-TAG Birthday party. .... when it’s not! — and their lack of customer service is ridiculous. I called to see if they would give me their owners phone number. As a small business owner— you better bet I would want to know that an employee told me to go “write your bad review online”. Cause Spokane’s word of mouth is how all small businesses succeed in this town. So here is my “bad” review and if you want a flawless birthday party— go somewhere else!!! Or just know, the management staff is very unhelpful and don’t expect UNLIMITED LASER-TAG. (BTW... I have never written a bad birthday review EVER- but that manager actually told me to write one) 😏