Sweet Frostings Blissful Bakeshop — Restaurant in Washington

Ok I rarely post reviews but this one takes the cake. Literally. Ordered our Wedding Cake end of July 2021, for our wedding this week Friday September 3, 2021. Last week, 1 week before our wedding, my fiancé was diagnosed with COVID-19. This is after we had both been vaccinated in April. We have had to cancel the wedding and postpone until we can get her healthy. The Spokane vendors we chose were so kind and held our deposits with full credit towards the future date. The caterer with over $6k deposit shared his story of his sister getting sick and her struggle to recover. The entertainment and DJ held our $1,800 deposit to reschedule and couldn’t have been more kind and sympathetic. The Venue as well expressed their grief for what we are going through. They are also holding our deposit and helping us to find a reschedule date. All vendors are local to Spokane Wa. A city we love and will someday have our wedding. Only one vendor acted without compassion or empathy and came across as callous and uncaring on the phone. The bakery we contracted for our $1,400 wedding cake. Sweet Frostings. They refunded only half and explained their contract was clear about cancellation. How a baker can justify charging us $716.75 with nothing actually baked is a mystery but that is their policy. As I write this my Fiancé is still in bed recovering. Multiple Hospital visits will no doubt be costly since she can only be seen at the emergency room. She has been unable to work and I am home caring for her. We contacted all friends and family from all over the country and they have all responded with an outpouring of love and support despite the airfare and hotels they may or may not have been refunded. This is our experience and I thought I should share. Goes without stating we will not use this baker for our wedding cake when our big day finally comes. Note to the owners of this business: Just because you can charge a fee due to your policy doesn’t...

We got a small cake for our mountain elopement and it turned out beautiful and delicious. I was very pleased with the results and our consultation was excellent. Even our consultant offered to let me come pick up cupcakes in the flavors we wanted later that week because those flavors were not available the day we came in. I thought it was odd that I let them know ahead of time what we were looking for so that they could be prepared, but it was a good concession. The only reason I will not give five stars is because of a serious lack in organization and communication. The cake is great and that's why we will buy there again but I called a couple weeks after making the deposit so that I could make the final payment and they couldn't find my order. Then when they realize what happened they said that I took the order home with me, instead of admitting that they gave me the order by mistake. That's fine, I emailed them a copy so they could get it straightened out. But then they didn't call me back or email me back to let me know they received it. It wasn't until a couple days later that I called and asked about it, and they said oh yea we got it, we can take that payment now. Again, I would order from them again because the quality of their cakes are great, but they are pricy (but I understand why), and their communication/organization skills could use improvement. I am hoping that this was just a one time issue with me and not something that anyone else would have to go through. Losing a wedding cake order weeks before the big day is not fun. Photo by...

Sweet Frostings made the perfect little cutter cake for our wedding in June 2022! The website says they require a minimum of 4 business days to prepare cake orders, so we placed an order online (or at least thought we did...) about 2 weeks prior to our wedding. My husband called the shop 1 week prior to the wedding to confirm the order since we never received any sort of email confirmation or anything, and was told they never received our order and that they were no longer accepting orders for that weekend because of how busy they were with Hoopfest. Thankfully they were kind enough to agree to make our cake anyway (it was a 6 inch "succulents" style cake from their website, with white icing) and it turned out beautifully and tasted delicious! We highly recommend Sweet Frostings...